Head of HRES Service Delivery

We’re seeking an experienced leader to join our team as Head of HRES Service Delivery – Hong Kong. This role is responsible for leading the end-to-end delivery and ongoing transformation of HR Employee Services (HRES) across Hong Kong, driving operational excellence, service innovation, and a world-class employee experience.

In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is a Director level position within the HR Employee Services (HRES) team. The successful candidate will champion process optimization, strengthen governance and controls, and drive continuous improvement across the employee lifecycle.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. 

What you'll do in the role:

• Lead and oversee all aspects of HRES service delivery in Hong Kong, ensuring seamless execution of HR operations and employee services.

• Drive the evolution of the HRES operating model through process improvement, service optimization, and operational transformation initiatives.

• Manage key stakeholder relationships across the business and partner closely with global HR teams and external service providers.

• Ensure compliance with all applicable policies, procedures, regulatory requirements, and risk management standards.

• Establish a high-performing culture focused on service excellence, accountability, and continuous improvement.

• Oversee outsourced vendor relationships, including governance, performance management, and issue escalation.

• Promote standardization, consistency, and efficiency across HR processes while delivering a positive stakeholder experience.

• Lead local communications, training initiatives, onboarding activities, and knowledge management programs.

• Support the successful transition of new services, processes, and operational initiatives into the team.

What you'll bring to the role:

• Demonstrated leadership experience in HR service delivery, operations, or shared services environments

• Experience managing hybrid delivery models (onshore, offshore, and vendor)

• Strong track record in operating model transformation, outsourcing, or service optimization

• Deep understanding of tiered service delivery models and case management frameworks

• Strong stakeholder management and influencing skills

• Proven ability to balance operational execution, advisory support, and governance

• Strong risk and controls mindset

• At least 6 years' relevant experience would generally be expected to find the skills required for this role

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit:https://www.morganstanley.com/people-opportunities/eeo.