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University of Maryland - College Park

Public university in College Park, MD

Director of Student Services and Success

School Leadership & AdministrationConfirmed live in the last 24 hours
Full-timeCollege Park, MD, USA$113.9k - $136.7k

About the Job

Requirements

  • A bachelor's degree from an accredited college or university is required.
  • Ten years of experience in higher education, academic advising, student personnel administration, or counseling are required.
  • Five years of experience supervising or managing professional staff are required.
  • Knowledge of student advising and counseling best practices is required.
  • Knowledge of program management and administration best practices is required.
  • Skill in oral and written communication is required.
  • Skill in using Microsoft Office and Google Workspace products is required.
  • Ability to interpret and apply policies, procedures, regulations, and laws is required.
  • Ability to multitask while demonstrating a commitment to customer service is required.
  • Ability to travel for meetings, programs, and university events is required.
  • A cover letter, resume or curriculum vitae, list of professional references, and writing sample are required application materials.
  • A master's degree in higher education, teacher education, education, student affairs, counseling, public administration, or a closely related field is preferred.
  • Knowledge of academic policies, student information systems, and higher education compliance requirements is preferred.
  • Seven years of progressively responsible experience in student services, academic advising, admissions, or higher education administration is listed in the additional experience preferences.
  • Experience supervising staff and managing complex administrative operations is preferred.
  • Experience coordinating advising, admissions, and academic records functions is preferred.
  • Demonstrated ability to use data to inform decisions, improve processes, and advance student success outcomes is preferred.
  • Experience working with diverse student populations and advancing inclusive practices is preferred.
  • Comprehensive knowledge of higher education student services operations, including advising, admissions, recruitment, and academic records management is preferred.
  • Knowledge of student lifecycle frameworks and best practices supporting retention, persistence, and degree completion is preferred.
  • Knowledge of educator preparation requirements and compliance with university, state, and federal regulations is preferred.
  • Knowledge of student information systems, data management practices, and reporting processes is preferred.
  • Familiarity with transfer policies and articulation systems, including ARTSYS, is preferred.
  • Knowledge of inclusive practices and strategies to support diverse student populations, including first-generation and transfer students, is preferred.
  • Demonstrated leadership and personnel management skills, including supervising, mentoring, and developing professional staff, are preferred.
  • Strong strategic planning and organizational skills, with the ability to manage multiple priorities and complex operations, are preferred.
  • Proficiency in data analysis and assessment to support evidence-based decision-making and continuous improvement is preferred.
  • Communication and interpersonal skills to engage effectively with students, faculty, staff, and senior leadership are preferred.
  • Problem-solving and critical-thinking skills, including interpreting policies and making sound administrative decisions, are preferred.
  • Ability to manage budgets and oversee operational processes efficiently is preferred.
  • Ability to lead and coordinate cross-functional teams in a complex organization is preferred.
  • Ability to interpret, apply, and clearly communicate academic policies, procedures, and regulatory requirements is preferred.
  • Ability to design and implement initiatives that improve student access, retention, and completion is preferred.
  • Ability to analyze challenges and develop actionable strategies to remove barriers to student success is preferred.
  • Ability to build and sustain collaborative partnerships across academic and administrative units is preferred.
  • Ability to cultivate an inclusive, student-centered environment that fosters belonging and engagement is preferred.
  • Ability to exercise sound judgment, discretion, and leadership in high-stakes or sensitive situations is preferred.

Responsibilities

  • Provide strategic and operational leadership for student services in the College of Education.
  • Oversee integrated teams supporting students from orientation through graduation, certification, and career entry.
  • Manage undergraduate and graduate student services, including recruitment, admissions, advising, records, degree completion, and engagement.
  • Oversee staff, budgets, and student success initiatives aligned with institutional priorities and compliance requirements.
  • Serve as the primary contact for undergraduate advising and represent the Dean’s Office on policy interpretation and exceptions.
  • Lead graduate admissions, advising, and student systems, driving data-informed decision-making and continuous improvement.
  • Oversee academic records and processes, including registration, graduation clearance, certification, academic standing, and NCAA compliance.
  • Advance student organizations, co-curricular engagement, and initiatives promoting belonging, retention, and student success.

About the Company

University of Maryland - College Park

Public university in College Park, MD

University of Maryland - College Park is the flagship institution of the University System of Maryland in College Park, Maryland. It provides undergraduate and graduate education and conducts research through its colleges and schools.

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