Account Director

Our client’s success is our success.  By helping our clients achieve their goals while leveraging Mintel, we will continue to preserve our long-standing relationships and penetrate more areas of their business allowing us to more broadly demonstrate our value.

Our suite of resources and tools are utilized by over 1,500 clients and constitutes subscription revenue of over $80M throughout the Americas today. As an Account Director, you will work with our Key Accounts to increase their usage and investments with Mintel.

The role of Account Director is responsible for a portfolio of the highest value Mintel Clients within a key segment of our business. In this position, you will support our Lead Client Partners by networking extensively and identifying local syndicated and consulting upgrade opportunities and developing a best in class approach to increase and grow Mintel’s business portfolio. 

This is a Hybrid position based in Chicago. 

What You Will Be Doing:

Client Relationship Management

• Building and maintaining strong relationships with regional stakeholders within your assigned global growth accounts 
• Serving as a trusted advisor to clients, understanding their business objectives and challenges.
• Continuously delivering creative business solutions to prove ROI and gather value statements on a quarterly basis for each regional client to aid in the renewal and entrenchment process.
• Ensuring high levels of client satisfaction and retention by addressing client needs and concerns promptly and effectively.

Business Development

• Delivering against Mintel’s revenue targets by networking high and wide within the client organization to deliver sales growth against targets with a strong focus on consultancy sales and syndicated upgrades
• Collaborating with the Lead Client Partner to create and execute regional account growth strategies.
• Building a robust pipeline of potential opportunities within the business to achieve sales targets.

Solution Delivery

• Working with internal teams to develop creative and customized business solutions that align with client needs.
• Presenting and communicating solutions to clients, highlighting their value and impact on business objectives.
• Monitoring and evaluating the effectiveness of delivered solutions, making adjustments as needed to maximize value.

Contract Management

• Overseeing and managing local contracts, ensuring compliance with terms and conditions of global Master Service Agreements.
• Negotiating contract renewals and amendments to meet client and company objectives.
• Coordinating with legal and finance teams to ensure accurate and timely contract execution.

Collaboration

• Partnering with Lead Client Partners and Client Success counterparts to develop and roll out Mintel’s core client servicing strategy with each client and adapt appropriately to each client’s core business objectives.
• Working alongside several cross-functional teams, including marketing, product, and operations, to deliver comprehensive solutions to clients.
• Conducting regular strategic reviews with internal stakeholders to track progress (and update accordingly) against strategic plans.
• Sharing insights and feedback from clients to inform product development and service enhancements.

Who We Are Looking For:

• A Practitioner:  You should have at least 8 years of sales success, with a focus on account management, a track record of selling consultancy solutions to the C-suite and/or Senior leadership level, as well as a rooted connection within the FMCG sector. You possess and apply practical and technical skills, knowledge, and experience related to sales and customer services
• Consultative Sales and Research Knowledge: You are able to digest clients’ requests and translate their business needs into actionable research projects ideas
• Client-Obsessed: Your clients are your number one priority and developing trust and rapport are at the forefront of your mind at all times. You are driven by bringing the right solutions to their business to elevate their brand
• Commercially-minded: You have a proven track record of delivering return on investment and achieving sales targets
• Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client, your team and across teams
• Short and long-term focused: You have an understanding of the immediacy of winning this month’s team sales results, while making the appropriate adjustments to ensure the same for the next 6-12 months
• Creative problem-solver: You are able to identify complex problems based on a broad range of factors.  You also are able to develop & implement optimal solutions.  You establish key results, you track learnings and you embrace continuous improvement
• Team Oriented: You are a team player who is focused on the broader good and the success of the organization.  In this spirit you are also comfortable providing and receiving feedback, so that we are all able to continuously learn & improve, together

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets