Vitality Group International

Global wellbeing platform with behavioral insights

Customer Care Specialist

Customer SupportPosted on Nov 9

Full-timeLittle Rock, AR, USARemote

About the Job

Requirements

Effective communication skills.
Strong organizational skills.
Ability to manage multiple priorities.
Customer-focused and responsive approach.
High school diploma.

Responsibilities

Provide support for inbound member phone calls and other over-the-phone inquiries.
Specialize in first-call resolution performance.
Manage and respond effectively to customer inquiries.
Submit requests to the appropriate departments to prevent recurring issues.
Respond rapidly to and resolve escalated inquiries.
Maintain and develop knowledge of the Vitality program, and identify areas for improving the member experience.
Identify problems or gaps in current processes and help devise solutions.
Track, analyze, and report on process improvements.
Communicate verbally and in writing with internal and external audiences, accounting for audience needs, anticipating questions, positioning information appropriately, and understanding its impact.
Communicate operational issues or concerns and submit tickets to ensure system-related issues are addressed.
Educate customers about the program and website navigation.
Capture submitted events.
Perform other duties as assigned.

Desired Qualifications

Bachelor's degree.
One to two years of customer service experience.
Health or wellness background.

Customer Care Specialist

Vitality Group International, Inc. · Little Rock, United States (Remote) · Full-time · Posted 2026-11-09

Salary: USD 34,320–34,320

Workplace: remote

Department: Vitality Group International, Inc.

Description

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

Support inbound telephonic phone calls from members
Provide over the phone support
Specialize in first call resolution performance
Effectively manage and respond to inquiries as they are sent to you by customers
Submit requests to the proper departments to prevent recurring issues
Ensure rapid response and resolution of escalated inquiries
Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
Identify problems or gaps within current processes and help devise creative solutions to them
Track, analyze and report on improvements to current processes
Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
Understanding your audience and its needs
Anticipating and preparing for the next questions your audience will ask
Properly positioning the information you are sharing
Understanding the impact of the information you are sharing
Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
Educate customers on the program as well as navigation of the website
Capture submitted events
Other duties as assigned

Pay $16.50/hour

Requirements

Effective communication skills
Strong organization skills
Ability to manage multiple priorities
Customer focused and responsive
High School Diploma

Preferred

Bachelors degree
1-2 years of customer service experience
Health or wellness background

Benefits

Medical, Dental & Vision plans
401(k) with company match
Company paid Life Insurance (Basic, Voluntary & AD&D)
Company paid Short Term & Long Term Disability
Paid Time Off (Vacation, Sick & Public Holidays)
100% Paid Family Leave (Maternity/Paternity)
Wellness Resources

Apply

Apply at Vitality Group International, Inc.

About the Company

Vitality Group International

Global wellbeing platform with behavioral insights

Vitality Group International operates a global behavioral engagement platform that uses smart technology, data, incentives, and behavioral science to help people make healthier choices. It collects health and activity data, sets personalized wellness goals, and uses rewards to encourage ongoing healthy behavior across workplaces and insurance programs. The company stands out through its large global scale, extensive insurer and employer partnerships, and a data-driven rewards system backed by behavioral science. Its goal is to improve public health by delivering measurable health outcomes for millions of participants.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: Not listed

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