Lockbox Remittance Specialist 1

Position Summary

The Lockbox Remittance Specialist I handles the servicing of all lockbox clients. You would be expected to maintain a high level of production and accuracy while preparing customers mailed in paper checks for deposit.

Duties & Responsibilities

Payment Preparations and Processing

• Sort incoming mail into correct customer bin.
• Prepare batches of work by removing payments and forms from envelopes
• Process all lockbox deposits from direct and indirect customers.

Quality Assurance Processing Measures

• Follow standard operating procedures and customer specific instructions through data entry.
• Verifying checks through customer specific instructions for processing
• Balance/reconcile electronic and paper documentation.
• Analyze information to determine accuracy and completeness of work.
• Conduct non-routine research.
• Operate high-speed imaging/ extraction Opex equipment.
• Re-associate check images to corresponding material while validating quality of images.
• Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security.

Team Support:

• Lend help to immediate team/team members, as needed.

Education & Experience

Knowledge of:

• Strong oral and written communication skills

• Excellent organizational skills
• Keen sense of quality control and practices
• Attention to detail and focus on meeting deadlines.

Ability to:

• Analyze and comprehend client's standard operating procedures and instructions
• Complete multiple manual tasks per transaction and/or client with precision
• Ability to sit, stand, and walk for long periods of time
• Be a team player and maintain a positive attitude at all times
• Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

Compensation and Benefits 

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. 

(Base Pay Range: $19.00-$21.00/hr) 

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.  

Equal Opportunity  

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment. 

Unsolicited Resumes 

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.