Full-Time

UX Content Strategist

Posted on 4/9/2024

Geotab

Geotab

1,001-5,000 employees

AI-powered fleet management solutions

AI & Machine Learning
Data & Analytics
Hardware

Mid

Oakville, ON, Canada

Required Skills
Agile
UI/UX Design
Communications
Figma
Product Design
Data Analysis
Requirements
  • 3-5 years of UX writing, content design, and content strategy experience
  • Experience with copy and content design throughout the customer lifecycle
  • Familiarity with methodologies like Agile, Design Thinking, Lean UX, and Lean Startup
  • Proficiency in rapid prototyping tools, especially Figma
  • Experience with tools like Framer and InVision is beneficial
  • Experience managing an online documentation repository using a CMS or a static site generator
  • Ability to produce high-quality content for user interfaces, with a keen eye for detail
  • Exceptional written and verbal communication skills
  • A track record of effective collaboration with cross-functional teams
  • Experience in presenting project updates and reports to senior management
  • Working within an agile environment
  • Bachelors degree in a related field and UX Writing Fundamentals Certification or equivalent is preferred
Responsibilities
  • Advocate for user experience in all stages of product design and development, emphasizing the importance of clear and accessible language
  • Lead user-centered communication strategies and collaborate with Product Management, Design, and Engineering teams across cross-functional groups to ensure the integration of technical language and user-friendly content throughout the product life cycle, emphasizing clarity and accessibility in product development
  • Develop and maintain a comprehensive content governance framework that includes writing standards, style guides, taxonomies, and content migration plans, all adhering to best practices for product language and terminologies
  • Conduct comprehensive quarterly content audits using analytics tools to identify inconsistencies and usability issues in our current system (i.e., MyGeotab and MyAdmin, and relevant content)
  • Establish and enforce consistent, human-centered naming conventions for features and controls across the system
  • Facilitate training sessions on the importance of consistent, user-centric content writing
  • Continuously review and update content to reflect changes in product features and user needs
  • Monitor user feedback and analytics to continually refine content strategy and improve system usability

Geotab provides a comprehensive fleet management platform powered by AI and data intelligence, offering telematics, video-based safety, and open integrations to optimize fleet performance. With over 4 million subscriptions and processing more than 75 billion data points a day, Geotab helps customers make better decisions, increase productivity, ensure fleet safety, and achieve sustainability goals.

Company Stage

N/A

Total Funding

N/A

Headquarters

Oakville, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

7%

1 year growth

7%

2 year growth

5%

Benefits

Medical & dental

Retirement savings

Fitness membership

Baby bonus

Flex work arrangements

Home office reimbursement for select items

EV program

Learning reimbursement

INACTIVE