First Responder Navigator/Coordinator

Job Summary :

The First Responder Navigator/Coordinator serves as the primary point of contact for occupational wellness programs supporting firefighters and other public safety personnel. This role coordinates annual wellness services, follow-up care, referrals, scheduling, education, and program communications while ensuring a positive participant experience, confidentiality, and efficient program operations.

Job Description

Essential Duties and Responsibilities

• Serve as the primary liaison between first responders, department leadership, healthcare providers, and program partners.
• Coordinate annual physicals, wellness assessments, testing, referrals, and follow-up appointments.
• Guide participants through scheduling, preparation, results discussion, and recommended next steps.
• Track appointment completion, referrals, follow-up needs, and program participation.
• Facilitate communication regarding wellness recommendations while maintaining confidentiality.
• Maintain accurate records, scheduling data, and program reports.
• Collaborate with leadership to improve workflows, participant engagement, and program effectiveness.
• Provide outstanding customer service while demonstrating sensitivity to first responder culture and privacy needs.

Minimum Qualifications

• Associate or bachelor's degree in healthcare administration, public health, nursing, wellness, emergency services, or a related field preferred.
• Two years of experience in healthcare coordination, occupational health, wellness programming, public safety, or a related field preferred.
• Strong organizational, written and verbal communication, and customer service skills.
• Knowledge of HIPAA, confidentiality standards, and healthcare documentation.
• Proficiency with electronic health records, scheduling systems, Microsoft Office (particularly Excel and PowerPoint, and data tracking tools)
• Ability to work independently, prioritize multiple responsibilities, and maintain professionalism in fast-paced environments.

Preferred Qualifications

• Experience working with firefighters, EMS, law enforcement, occupational health, or other high-risk professions.
• Understanding of first responder culture, schedules, and barriers to accessing care.
• Knowledge of wellness, prevention, and care navigation programs.
• Ability to build trust, maintain confidentiality, and collaborate effectively with multidisciplinary teams.

Work Expectations

May require occasional early morning, evening, or offsite availability to accommodate first responder schedules, program events, screenings, and department meetings.

Work Shift :

8:00am – 4:30pm (United States of America)

Scheduled Weekly Hours :

40