Facility Attendant - Campus Recreation

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

The Pennsylvania State University

Department/Area: Campus Recreation, Facilities

Position Title: Facility Attendant

Reports To: Coordinator of Facilities & Operations

Pay Rate: $12.50/Hour

Description: A Facility Attendant employed with Penn State Campus Recreation is responsible for ensuring the health, safety, and welfare of all patrons utilizing Campus Recreation facilities. As part of the facilities team, facility attendants are on duty during all operational hours and play a critical role in maintaining a welcoming and secure environment. This position requires strong problem-solving skills to address facility issues and patron concerns promptly and effectively. Exceptional customer service is essential, as attendants serve as the first point of contact for guests and are expected to provide accurate information, resolve conflicts, and promote a positive experience. Facility attendants rotate through various key areas including 1st and 2nd floor fitness spaces, the equipment desk, welcome desk, Gym 2, and Phase 3, ensuring consistent coverage and operational excellence throughout the facility.

Facility Responsibilities:

• Provide exceptional customer service
• Ensure facilities are safe and secure
• Facility access of Campus Recreation Facilities
• Conduct rotations of the building identifying facility problems, safety hazards, or violations of Facility Use Guidelines
• Assist in facilitating all emergency response protocols, radio protocols, and situational emergency response
• Room and equipment cleaning
• Answer phones, issue equipment, and complete routine building checks
• Return equipment to proper location. (re-racking weights, return collars, benches, etc.)
• Assist student leadership as needed with the setup and tear down of Informal Recreation, Intramural, Sports Clubs, and Event Rentals (ex. volleyball, basketball, indoor soccer).

Personal/Professional Development Responsibilities:

• Multi-task in a fast-paced environment with excellent interpersonal skills
• Provide peer-to-peer performance reviews and track feedback data.  
• Opportunity for leadership roles in the future
• Team building experience

Job Requirements & Expectations:

• Maintain knowledge of Campus Recreation facilities policies, programs and services so that you can answer questions, handle problems, and reply to inquiries from participants
• Answer phones, issue equipment, and complete routine building checks
• Complete scheduled cleaning tasks including room and equipment sanitization, mopping, and equipment relocation
• Attend and participate in all monthly Facility Attendant Meetings and trainings.
• Follow the student employee handbook and take responsibility for any violations that may occur
• Maintain professionalism at all times, and perform all other duties as assigned
• Individuals will also provide coverage when needed for special events that go beyond normal operation hours
• Work a minimum of 10-12 hours per week
• Must have availability for at least one open or one close per week
• Willing to cover or trade shifts when necessary
• Ability to recognize and identify unruly patrons or unsafe behaviors
• Must be able to work days, evenings, and weekends as necessary
• CPR/First Aid/AED certification at hire is preferred
• Must be able to lift up to 45 pounds with or without accommodation

Advantages of the Job:

• Hands-on experience with customer service
• Opportunity to work during breaks or summer sessions
• Fun, energetic, and inclusive work environment
• Resume-building experience in a professional campus environment

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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