Acosta Group

Retail, marketing, and foodservice solutions provider

Inventory Team Lead - Google Store Retail

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeSan Diego, CA, USAIn-person

About the Job

Requirements

At least 5 years of experience working in high-volume retail, a stockroom, shipping and receiving, or warehouse inventory.
At least 1–3 years of previous leadership experience in the telecommunications or consumer service industry.
Experience working with technology at a large consumer electronics store.
Working knowledge of G-Suite and standard operating procedures.
Experience conducting coaching and positive reinforcement.
Ability to read and interpret schematic diagrams.
Ability to work flexible hours, including evenings, weekends, holidays, nights, and weekends.
Bilingual or multilingual ability, including English and/or Spanish, is considered an asset.

Responsibilities

Support the Assistant Manager, Inventory, and provide support for customer escalations, resolving issues professionally and mentoring employees on escalation handling.
Use product and service knowledge to empower associates to provide interactive consumer experiences, recommend relevant products and services, and support in-store customer service.
Work with brand and agency management and store associates to build relationships, maintain morale, and deliver a strong consumer experience.
Work with associates to elevate their skills and performance by coaching on improvement opportunities.
Maintain knowledge of brand products, complete training, and support associates with training on current and upcoming products.
Lead and promote a helpful environment by supporting product flow from receiving through customer purchase.
Supervise and execute cycle counts, replenishment, reporting, visual standards, stock flow, and stockroom organization.
Manage omnichannel systems, including buy online and pick up in store, spare parts inventory, and store supply inventory.
Process receiving, shipping, and transfers, including chargebacks and damaged goods.
Mentor and train the team to foster customer-focused operational excellence.
Supervise inventory preparation for new product launches, execute visual merchandising directives, and communicate critical inventory levels.
Work with leadership to anticipate and plan for changing inventory and staffing needs.
Meet and greet customers, assist with sales, complete transactions when necessary, and de-escalate customer issues.
Respond to inventory associate questions and ensure adherence to inventory standards and retail inventory processes.
Identify and correct stock variances, lead daily inventory tasks, and maintain stockroom organization and safety standards.
Handle merchandise from shipment receipt and processing through planogram floor sets; review replenishment and in-transit reports to plan merchandise placement substitutions when needed.
Track productivity and ensure the team meets company standards for visual merchandising tasks; oversee planogram implementation and brand-standard presentation.
Supervise personnel to meet goals for consumer experience and reputation, sales and service, revenue, and productivity.
Lead the floor experience, support consumer interactions and transactions, recognize positive performance, and hold associates accountable for poor performance.
Motivate and engage associates, delegate responsibilities, inspect completion, develop associates for growth and promotion, and coach associates on consumer service techniques.
Resolve fraud issues raised by security, working with security or finance as needed.
Partner with management and other stakeholders to launch products, services, and processes and review staffing forecasts; inspect post-launch results and promote best practices.
Ensure associates are trained on new products and promotions, report knowledge or behavior concerns, and provide coaching or discipline as appropriate.
Coordinate with security, facilities, and management for product launch-day operations, staffing, and scheduling; use scheduling tools to staff for business needs, training, and special events.
Drive compliance with procedures and policies; ensure required training is completed and implement, execute, and inspect retail programs, tools, and training.
Ensure associates receive appropriate system and tool access for their roles and responsibilities.
Manage 6–8 MOD segments per week; assist management with assigning breaks and opening and closing tasks, and hold the team accountable for attendance.
Maintain high integrity, develop strategic perspective, champion change, inspire collaboration and high performance, solve problems and analyze issues, and take initiative to achieve results.
Support management needs and perform other duties as assigned.

Desired Qualifications

Bilingual or multilingual ability, including English and/or Spanish.

Google Inventory Team Lead

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!  

The Team Lead, Inventory will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.

Compensation Range: $29 - $33 per hour

5+ yrs working high volume retail, stockroom, shipping & receiving, or warehouse inventory
1-3 years’ previous leadership experience in the telecommunications or consumer service related
industry
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Experience working with any of the larger consumer electronics stores technology.
Demonstrates passion for leading edge technology and product solutions.
Possess strong written and verbal communication, and working knowledge of G-Suite
Have a strong working knowledge of standard operating procedures
Experience conducting coaching and positive reinforcement.
Excellent communication skills and demonstrated ability to meet or exceed performance standards
Ability to motivate team
Ability to work flexible hours, including evenings, weekends and holidays
Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
Maintain knowledge of all brand products - complete training and support associates with required
training on current and upcoming products.
Ability to effectively read and interpret schematic diagrams
Ability to work flexible schedule including nights and weekends.
Bilingual and Multilingual would be considered an asset (English and/or Spanish)

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, Dental, Vision, and Telehealth

Basic Life Insurance and AD&D

Voluntary Life Insurance

Short Term and Long Term Disability

Flexible Spending Account

Health Reimbursement Account

401(k) match

Legal Insurance

Pet Insurance

Employee Assistance Program

Employee Discount Program

Tuition Assistance Plan

Paid Time Off and Company Paid Holidays

Essential Functions of this Position:

Lead and promote radically helpful environment by supporting product flow from receiving to customer
purchase
Supervise and execute operational tasks including cycle counts, replenishment, reporting, visual
standards, stock flow and stockroom organization.
Manage omni-channel systems including buy online and pick up in store.
Manage spare parts inventory and store supply inventory.
Process receiving, shipping, transfers including chargebacks and damaged goods.
Mentor, train and foster team environment to deliver customer centric operational excellence.
Supervise inventory preparation for new product launches, execute visual merchandising directives
and communicate critical inventory levels.
Work closely with leadership to anticipate and plan for changing inventory and staffing needs.
Meet & greet customers, assist with sales and complete transactions when necessary.
Ability to act as first line to de-escalate and resolve customer issues.
Ability to address and support Inventory associate questions.

Inventory:

Accountable for adhering to the inventory standards
Create inventory success through collaboration as a team, not solely as an individual contributor
Maintain inventory accuracy by identifying and correcting stock variances
Lead stock and teams through the accurate and timely completion of daily inventory tasks
Assume responsibility for compliance of all retail inventory processes
Ensure all stockroom organizational and safety standards are maintained
Manage efficient and effective handling of all merchandise from shipment receipt, processing, and
planogram floor sets
Review replenishment and in-transit reports to plan for merchandise placement substitution if
needed
Track productivity and ensure the team is meeting company standards for all visual merchandising
tasks
Oversee implementation of all visual merchandising planogram instruction and ensure the
presentation meets brand standards

Supervise personnel to:

Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue
and productivity
Consistently demonstrate excellent interpersonal, leadership, and coaching skills
Create a work environment where motivated people can excel, exceeding daily ownership goals
Oversee floor experience - act as floor leader to ensure consumers receive a world-class experience
Support team and assist with consumer interactions and transactions
Coach associates on opportunities with consumer interactions, recognize positive performance and
hold associates accountable for poor performance

Management and Development:

Inspire and engage associates by motivating team to succeed
Promote passion, pride and commitment
Lead by example and serve as a resource for product knowledge
Develop associates for growth and promotion by delegating appropriate responsibilities and
inspecting completion
Coach to all competences to ensure consistency of expectations within location
Improve associate engagement through appropriate behaviors and actions
Observe and coach associates to provide feedback around consumer experience technique
effectiveness and providing excellent consumer service
Resolve quickly any fraud issues communicated by security; may involve working with security or
finance team

Product Launches:

Partner with management and other appropriate parties to successfully launch new products,
services and processes and to review staffing forecast plan
Actively inspect post-launch and drive improved results with best practices
Inspect that associates are properly trained on new products and promotions to demonstrate and
discuss with confidence
Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or
discipline as appropriate
Coordinate with security, facilities and management to ensure smooth product launch-day execution
including operations, staffing and scheduling
Responsible for activity in space at all times
Employ scheduling tool to properly staff and meet business needs, training and special events such
as product launches.

Compliance:

Drive compliance of procedures and policies
Ensure timely completion of required training to empower personnel to succeed
Implement, execute and inspect existing and new retail programs, tools and training
Responsible for ensuring the training for associates to ensure they have the appropriate level of
system/tool access for their roles and responsibilities.

Other:

Manage 6-8 MOD segments per week
Continuously display high integrity
Develop strategic perspective and champion change
Inspire others to high performance through collaboration and teamwork
Utilize professional expertise to solve problems and analyze issues
Capture initiative and strive for results
Assist management in assigning the following: breaks, opening/closing tasks, & holding teamaccountable to their attendance
Support management needs
Other duties as assigned.

Minimum Salary: 29.00

Maximum Salary: 33.00

About the Company

Acosta Group

Retail, marketing, and foodservice solutions provider

Acosta Group is a collective of trusted retail, marketing and foodservice agencies that helps brands grow where they are sold. It works by providing end-to-end support across the customer journey—headquarter sales, omnichannel retail, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, all guided by advanced data and insights. It differs from competitors by operating as a umbrella of specialized agencies rather than a single firm, enabling cohesive, cross-channel programs and seamless data-driven execution. Its goal is to accelerate brand growth everywhere products are sold by connecting today’s commerce activities with tomorrow’s opportunities.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Jacksonville, FL
Founded: 2023

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