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Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Bilingual Patient Care Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeRemote in Mexico

About the Job

Requirements

  • At least 1 year of healthcare administrative or similar role experience is required.
  • Fluency in English and Spanish is required, including the ability to communicate medical information and terminology effectively.
  • Direct experience with ModMed electronic medical record (EMR) software is required.
  • Experience with insurance prior authorizations, authorization tracking, and follow-up is required.
  • Experience verifying insurance benefits, out-of-network coverage, and procedure codes is required.
  • Problem-solving ability is needed to address insurance, scheduling, and patient concerns.
  • The candidate must speak and write English clearly and professionally.
  • Relevant work experience is required.
  • The candidate must provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • The candidate must be available to attend video meetings with the camera on when required.
  • The candidate needs a reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet, professional workspace.

Responsibilities

  • Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
  • Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.
  • Manage appointment scheduling, patient records, and administrative tasks in ModMed EMR, ensuring accurate documentation and timely follow-ups.
  • Provide virtual clinical documentation support during patient visits by entering relevant patient information, clinical notes, and visit details into ModMed in real time.
  • Handle incoming and rollover calls, patient inquiries, insurance-related concerns, and appointment requests in English and Spanish.
  • Provide backup virtual receptionist and front-office support, including appointment coordination, patient communication, and appropriate routing of post-procedure concerns.
  • Educate patients about available aesthetic treatments, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
  • Support patient engagement, lead conversion, and appointment bookings by identifying appropriate opportunities to promote services while maintaining a patient-centered approach.
  • Collaborate with physicians, clinical staff, and administrative teams to support accurate documentation, efficient workflows, and continuity of patient care.

Desired Qualifications

  • Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
  • The candidate should be proactive, organized, dependable, detail-oriented, and able to work independently in a remote environment.

About the Company

Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Winning Assistants provides HIPAA-compliant virtual assistant staffing for healthcare practices by connecting US-based clients with a global pool of trained remote professionals. Clients hire full-time VAs who work in the client’s time zone and handle both administrative and clinical tasks, such as front office duties, medical billing, chart management, dictation transcription, prior authorization, EMR updates, and executive support. The company differentiates itself by combining a global talent pool with healthcare-specific HIPAA training and time-zone-aligned, full-time VAs for a broad US and Commonwealth client base. Its goal is to reduce administrative and revenue-cycle burdens for medical practices by offering scalable, reliable remote staffing that integrates with healthcare operations.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Irvine, CA
Founded
Not listed

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