JP Morgan Chase

Runs a consumer bank and an investment bank

Executive Director – Senior Technical Account Manager - Data and AI Fusion Platform

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-time$180.5k - $285kIn-person

About the Job

Requirements

At least 10 years of experience or equivalent expertise driving roadmaps and enablement for complex platform products across a diverse customer base, or at least 10 years in technical, delivery-oriented roles such as Technical Account Manager, Solutions Architect, Customer Success Engineering leader, Platform Technical Program Manager, or similar, supporting complex platform products.
Ability to drive execution across multiple teams without direct authority, including program leadership, dependency management, and escalation skills.
Ability to independently lead technical deep dives and produce high-quality requirements.
Strong technical foundation across data and AI platforms.
Ability to operate effectively amid ambiguity in a newly forming team and evolving platform environment, creating structure while requirements, processes, and ownership models are still being defined.
Ability to proactively identify, shape, and lead technical initiatives from concept through production, build internal alignment, secure customer commitment, and drive work through execution to measurable outcomes.
Executive-level communication skills to drive decisions, communicate trade-offs, and provide concise, credible status at senior forums.

Responsibilities

Develop and execute a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, using past and current strategies to identify opportunities for improvement and align with company objectives.
Maintain a deep understanding of customers’ initiatives, priorities, timelines, constraints, and operating models, and translate them into actionable requirements, milestones, and measurable outcomes.
Ensure customers know about existing platform capabilities and can adopt and use those capabilities.
Build and own the strategy for success metrics tracking delivery of client priorities, achievement of success criteria aligned to client timelines, adoption of AMDP products and services, and customer satisfaction; deliver these metrics to leadership.
Own the customer engagement and delivery plan and serve as the single accountable point of contact for technical success across a portfolio of customer organizations.
Work with AI/ML Data Platform Product and Engineering teams to build and execute delivery plans aligned to customer priorities and platform release cycles.
Establish and run a disciplined operating cadence, including working sessions, architecture reviews, readiness checkpoints, operational reviews, and steering updates.
Lead technical deep dives and requirements translation with customer senior engineers, architects, data and AI leads, and risk and control stakeholders.
Capture requirements and ensure platform product teams fully understand and accept them.
Lead customer-impacting escalations end to end, including triage, stakeholder communications, prioritization, durable remediation, root-cause analysis, prevention actions, and operational ownership.
Partner with site reliability engineering, operations, and support teams to ensure customer workloads meet reliability and supportability expectations, including runbooks, ownership, incident procedures, and service-level objectives where applicable.

Desired Qualifications

Experience in a business-to-business, software-as-a-service, or technology environment supporting internal platforms at enterprise scale.
Advanced knowledge of the product development life cycle, technical design, and data analytics.
Knowledge of platform adoption patterns, change management for technical rollout, and operating model design, including intake, triage, governance, and release readiness.

AI/ML Data & Platforms (AMDP), part of JPMorgan Chase’s Global Technology organization, is the firm's central data and AI platform – enabling technical teams across the firm (our clients) to discover data, build AI solutions, and scale them from pilot to production, while inheriting identity, entitlements, lineage, and audit trails automatically. The platform spans the full lifecycle across Data, Knowledge, Generative AI, Agentic AI, Traditional AI, and Analytics, giving every line of business governed, self-service access to shared capabilities and infrastructure.

The Technical Account Manager (TAM) is a senior, execution-focused leader and the accountable technical partner for assigned internal customer organizations across JP Morgan Chase. This role drives delivery and adoption outcomes by leading deep technical discoveries, translating requirements into executable plans, coordinating cross-functional delivery, and ensuring solutions are production-ready and governed.

The TAM (Technical Account Manager) operates with a high degree of autonomy, drives senior-level alignment, communication, and reporting, removes blockers/escalations to keep customer commitments on track, and ensures delivery of products and features that meet their needs.

Job responsibilities

Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
Maintains a deep understanding of the customer’s initiatives, priorities, timelines, constraints, and operating model; translate these into actionable requirements, milestones, and measurable outcomes.
Ensures that customers are aware of existing platform capabilities, and that they are capable of and are adopting these capabilities.
Builds and owns the strategy for key success metrics to track delivery of client priorities, achievement of success criteria aligned to client timelines, adoption of AMDP products and services, and customer satisfactions (CSAT), and delivers these metrics to leadership.
Own the customer engagement and delivery plan, Serve as the single accountable point of contact for technical success across a portfolio of customer organizations.
Work with AI/ML Data Platform (AMDP) Product and Engineering to build and execute delivery plans aligned to customer priorities and platform release cycles.
Establish and run a disciplined operating cadence (working sessions, architecture reviews, readiness checkpoints, operational reviews, steering updates).
Lead technical deep dives and requirements translation, Run structured requirement deep dives with customer senior engineers, architects, data/AI leads, and risk/control stakeholders.
Capture requirements and ensure they are fully understood and accepted by the platform product teams
Lead customer impacting escalations end-to-end, triage, stakeholder communications, prioritization, and driving durable remediation (including RCA and prevention actions), escalation leadership and operational ownership.
Partner with SRE & operations and support teams to ensure customer workloads meet reliability and supportability expectations (runbooks, ownership, incident procedures, SLOs where applicable).

Required qualifications, capabilities, and skills

10+ years of experience or equivalent expertise driving roadmap and enablement of complex platform products across a diverse customer base; or
10+ years in technical, delivery-oriented roles such as Technical Account Manager, Solutions Architect, Customer Success Engineering leader, Platform Technical Program Manager, or similar, supporting complex platform products.
Demonstrated ability to drive execution across multiple teams without direct authority, strong program leadership, dependency management, and escalation skills.
Proven ability to independently lead technical deep dives and produce high-quality requirements.
Strong technical foundation across data and AI platforms.
Ability to operate effectively in ambiguity within a newly forming team and evolving platform environment, creating structure while requirements, processes, and ownership models are still being defined.
Self-starter with strong ownership and initiative, able to proactively identify, shape, and lead technical initiatives from concept through production, building internal alignment, securing customer commitment, and driving work from concept through execution to measurable outcomes.
Executive-level communication skills, able to drive decisions, communicate trade-offs, and provide concise, credible status at senior forums.

Preferred qualifications, capabilities, and skills

Experience in a business to business (B2B), software as a service (SaaS), or technology environment supporting internal platforms at enterprise scale.
Advanced knowledge of the product development life cycle, technical design, and data analytics
Knowledge of platform adoption patterns, change management for technical rollout, and operating model design (intake, triage, governance, release readiness)

Base Pay/Salary: New York,NY $180,500.00-$285,000.00; Jersey City,NJ $180,500.00-$285,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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