Application Engineer

Job Req ID: 29765

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in networking solution, especially in switch products. You will be responsible in providing technical supports to our enterprise customers, promote internal switch products to provide optimize customer's networking solution. The ideal candidate must have strong technical background in networking switch product as well as exceptional communication skill -- ability to interface with all level of management staffs in professional manner.

Essential Duties and Responsibilities:

• Regular Technical Support duties: customer case handling, troubleshooting, and follow‑through to resolution.
• Test automation for our software products (writing and maintaining automated test cases and scripts).
• Development of internal tools for managers and other departments (reports, dashboards, workflow utilities).
• VIP customer support: Primary or backup contact for high‑priority accounts
• Contribution to company software projects (BMC, CMM, Redfish, etc.) — design reviews, testing, and coordination with SW/PM teams

Qualifications:

• Bachelor's degree in Computer Engineering or Electrical Engineering is preferred
• Minimum 1-2 years of working experience in automated testing is preferred
• Knowledge and skill on Python programming
• Working independently and able to research and solve problems
• 2+ years of working / technical support experience in computer systems and/or servers is a plus
• Strong organizational and well-developed social skills
• Highly analytical, creative, detail oriented, organized, good team player is a plus
• Excellent telephone etiquette skills and on-site support skills
• Excellent knowledge of Server / Workstation GPU products is a plus
• Strong communication skill in both verbal and written

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.