Junior Training and Content Specialist
Posted on 4/20/2023

1,001-5,000 employees

Takeaway food delivery
Company Overview
Deliveroo's mission is to bring customers a whole world of restaurant-quality food.
London, UK
Experience Level
Desired Skills
Business Strategy
Graphic Design
Content & Writing
  • 1+ years experience within a content creation role (preferably within a customer care environment)
  • The ability to communicate effectively and where necessary influence key stakeholders
  • Experience in designing impactful and results driven learning & development solutions for example, Managing Difficult Conversations
  • Excellent English communication skills both written and spoken
  • Organisational and planning skills to manage your time and to meet deadlines and objectives
  • You will have a passion for user-centric design and a track record of designing and delivering excellent learning experiences
  • Ability to complete thorough Skills Gap Analysis for the purpose of designing learning content
  • Accelerate learning by using basic design theories and best practice to generate quality learning solutions employing a range of media (text, graphics, audio & video)
  • You will be comfortable delivering within changing environments
  • You will have a passion for teamwork and collaboration
  • You will be highly proficient in using Articulate 360 to create engaging learning interactions
  • You will be able to storyboard concepts to provide clarity and context of your proposed solutions
  • A solid understanding of LMS tools
  • If successful You will have a portfolio of work to demonstrate your skills
  • A solid understanding of graphic design fundamentals
  • It would be beneficial to have experience with Docebo (but not essential)
  • French and/or Italian language skills (desired but not essential)
  • Designing engaging, innovative, memorable learning experiences for our people ensuring that the learning objectives align with the business strategy, metrics and are designed with the learner experience at heart
  • Design, build and create learning experiences across an array of disciplines covering soft skills, compliance, product, processes and systems
  • You will build strong relationships with stakeholders both within Deliveroo but also our vendor and partners
  • You will ensure your created learning experiences meet the needs of business and deliver the desired results
  • Work within your team to produce programmes that meet learning objectives for various levels of employees e.g. Contact Centre Managers, Senior Leaders and Team Managers; as well as front line employees of all ages
  • Create inspiring learning materials for in-house people development within the Global Care organisation
  • You will use basic design technology to deliver development solutions in order to create award winning solutions