Diagnostic Imaging Representative

Job Summary and Responsibilities

As a Diagnostic Imaging Representative, you will be a central figure providing crucial administrative and patient support for our Diagnostic Imaging department, ensuring a seamless and positive experience for every patient. You will play a vital role in coordinating access to essential imaging services and maintaining efficient department operations.

Every day, you will expertly schedule and register patients for a wide range of imaging procedures, meticulously verify insurance information, and obtain pre-authorizations, ensuring comprehensive preparation for each visit. You will also provide clear and compassionate instructions to patients, manage incoming calls, liaison with ordering physicians, and accurately maintain patient records within our systems, all while upholding strict confidentiality and customer service standards.

To be successful in this role, you will combine exceptional organizational skills, meticulous attention to detail in scheduling and documentation, and outstanding communication abilities to interact effectively with patients, providers, and colleagues. You will demonstrate a proactive problem-solving approach, a deep commitment to patient comfort and access, and thrive in a dynamic, fast-paced imaging environment dedicated to supporting diagnostic excellence.

• Front Desk Excellence: Greet patients and visitors warmly while maintaining an organized, efficient, and well-stocked reception area.
• Communication Management: Serve as the primary point of contact by managing incoming calls, delivering messages, and ensuring staff and patients are updated on schedules and delays.
• Patient Advocacy: Proactively address or escalate patient concerns, provide directions, and assist with patient flow to ensure a positive experience.
• Administrative Operations: Perform essential clerical duties, including copying, scanning, and managing files to support daily department operations.
• Documentation & Data Integrity: Accurately maintain patient records, process billing information, and secure necessary authorizations or insurance details.
• Workflow Coordination: Monitor daily schedules and logistical requirements to ensure seamless operations and timely service across all modalities.

Job Requirements

Required

• One year of related work experience that would demonstrate attainment of the requisite job knowledge/ abilities
• None, upon hire

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.