Night Auditor

Description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities:

- Approach all encounters with guests and associates in a friendly, service-oriented manner.

- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.

- Maintain a friendly and warm demeanor at all times.

- Initiate and complete the End of Day process.

- Run all reports as required for Food and Beverage audit.

- Complete the Night Audit checklist for computer procedures daily.

- Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).

- Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards.

- Maintain Front Office computer system operation according to Avion Hospitality standards.

- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific).

- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

- Follow safety and emergency procedures according to Avion Hospitality standards.

- Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards.

- Be familiar with all Avion Hospitality’s policies and house rules.

- Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills.

- Maintain radio contact with other associates during entire shift.

- Have a working knowledge of security procedures.

- Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.

- Prepare and distribute the Daily Flash Report as needed.

- Transfer the master or house accounts as necessary.

- Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.

- Train any new Night Auditors as requested by management.

- Run morning reports according to Avion Hospitality procedures.

- Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.

- Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific).

- Handle items for “Lost and Found” according to the standard.

- Complete any reports as requested by management in a timely manner.

- Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).

- As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.

- Attend meetings as required by management.

- Perform any other duties as requested by the Guest Services Manager or any other member of management.

Requirements

- At least 1 year of progressive experience in a hotel or a related field is required.

- High School diploma or equivalent required.

- College coursework in a related field is helpful.

- Previous supervisory responsibility preferred.

- Must be able to work independently and with minimal supervision.

- Knowledge of Accounting Principles.

- Must be able to problem-solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

- Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.

- Must be able to convey information and ideas clearly.

- Must be able to evaluate and select among alternative courses of action quickly and accurately.

- Must work well in stressful, high-pressure situations.

- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

- Must be able to work with and understand financial information and data, and basic arithmetic functions.

- Must be able to work in a self-managed environment.

- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

- Must maintain composure and objectivity under pressure.