Indie Campers

Global RV rental platform and marketplace

Rental Service Agent

Field SalesConfirmed live in the last 24 hours

Full-timeBilbao, Biscay, SpainIn-person

About the Job

Requirements

The candidate must have 1–3 years of experience in customer service, sales, hospitality, rental, or automotive environments.
The candidate must have strong communication and customer engagement skills.
The candidate must be able to understand and explain technical RV and vehicle systems.
The candidate must be hands-on, adaptable, and solution-oriented under pressure.
The candidate must be proficient with rental systems; proficiency with CRM tools and digital sales software is desirable.
The candidate must be organised, detail-focused, and proactive in managing leads or customers.
The candidate must have a Category B driving license.
The candidate must be proficient in English; Spanish proficiency is desirable.
The candidate must be able to stand, walk, and move around the depot for extended periods throughout the day.
The candidate must be able to lift or carry light to moderate items weighing 10–15 kg.
The candidate must be comfortable working outdoors in varying weather conditions.
The candidate must be flexible to work weekends, holidays, and peak-season schedules.
The candidate must be able to interact calmly and professionally with customers in different emotional states.

Responsibilities

Conduct rental check-ins and check-outs, provide customer briefings and ongoing rental support, and handle service recovery and emergencies with empathy.
Prepare and perform RV demonstrations, showcasing vehicle features and specifications according to customer-specific needs.
Ensure smooth customer handovers and that all documentation is in order.
Track leads, demonstrations, and follow-ups in the customer relationship management system.
Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting targets.
Maintain knowledge of Indie Campers RV models and perform basic demonstrations of vehicle systems such as lighting and gas.
Troubleshoot issues and escalate them as needed.

Desired Qualifications

Proficiency with customer relationship management tools.
Spanish proficiency.
Proficiency with digital sales software.

ABOUT US

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.

The Rental Service Agent is a dual-focused role:

Customer Experience Champion for rentals
Sales Specialist for RV purchase demos and conversions

This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.

THE ROLE

The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.

WHAT WILL YOU WORK ON?

Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

WHO ARE WE LOOKING FOR?

Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
Must have: Strong communication and customer engagement skills.
Must have: Ability to understand and explain technical RV/vehicle systems.
Must have: Hands-on, adaptable, solution-oriented under pressure.
Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.
Must have: Organised, detail-focused, and proactive in managing leads or customers.
Must have: Driving License (Category B) required.
Must have: English and Nice to have: Spanish proficiency.

PHYSICAL AND OPERATIONAL REQUIREMENTS

Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
Must have: Able to lift or carry light to moderate items (10–15 kg).
Must have: Comfortable working outdoors in varying weather conditions.
Must have: Flexible to work weekends, holidays, and peak-season schedules.
Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

THE INDIE COMMITMENT!

Competitive compensation and commission opportunities.
Training in sales, product knowledge, customer service, and RV technical systems.
Career growth across Rental, Sales, Operations, or Servicing.
Travel benefits and access to the Indie Campers rental fleet.
Dynamic and multicultural working environment.

Are you Ready to Go Indie?

About the Company

Indie Campers

Global RV rental platform and marketplace

Indie Campers operates a global platform for RV rentals and road trips. It blends its own fleet of over 10,000 campervans and motorhomes with a peer-to-peer marketplace that lets private and professional hosts list vehicles, offering short-term rentals, long-term subscriptions, and vehicle sales across 100+ cities in Europe, North America, and Oceania. The platform is digital-first, enabling online booking and trip management, with the company’s own fleet offering features like one-way trips, 24/7 support, and inclusive bedding and cooking kits, while the marketplace enlarges vehicle availability. This hybrid model differentiates Indie Campers from competitors by combining owned inventory with a scalable P2P network to extend geographic reach and flexibility. The goal is to make road trips more accessible and personalized for travelers from over 180 countries by growing the fleet, expanding the marketplace, and broadening global coverage.

Company size: 501-1,000
Company stage: Series B
Total funding: $78.8M
Headquarters: Lisbon, Portugal
Founded: 2013

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