INACTIVE
Full-Time
National Account Manager
Exclusive Portfolio
Posted on 4/5/2024
Food delivery from restaurants and groceries
Consumer Goods
Junior, Mid, Senior
London, UK
Required Skills
Marketing
Requirements
- Prior experience in an account management or commercial role.
- Experience in, or working with, online or offline restaurant, grocery retail or hospitality is preferable.
- Partner obsessed, experience with building lasting relationships utilising your skills; whether that be in person, through video, phone or email.
- Experience working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your grocery partners, in order to make clear and actionable recommendations.
- Able to create ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace.
- Collaborative team player who is able to get the best out of the people around you. Able to work across all levels of Deliveroo.
Responsibilities
- Driving \
- Lead the onboarding of new sites onto the Deliveroo platform
- Monitor and analyse the performance of the partner’s operational metrics and lead operational performance routines with the partner, including weekly operational reviews
- Review operating practices in sites and identify sets of recommendations that reduce partner-driven delivery issues and improve operational efficiencies for the partner
- Coordinate the resolution of short-term operational issues in collaboration with other key Deliveroo functions
- Generate mutual growth by sustainably increasing Order Volume and Average Basket size
- Conduct analytical deep-dives to identify value opportunities by understanding customer behaviour and benchmarking partner performance vs peers
- Ensure that we are developing an attractive value proposition for customers, including selection, promotions, pricing and service levels.
- Work with marketing counterparts to design, deliver and evaluate marketing campaigns that drive value for the partner
- Promote the strategic agenda with your partners following Deliveroo’s wider restaurant strategy in collaboration with senior leaders of your restaurant partners and Deliveroo
Deliveroo is a good place to work because it operates at the intersection of technology and hospitality, utilizing a vast network of over 176,000 restaurant and grocery partners alongside 150,000 riders to offer efficient delivery services across various global markets. This expansive and dynamic environment fosters a culture of innovation and collaboration, providing employees with unique opportunities to contribute to a leading company in the food delivery sector.
Company Stage
Series H
Total Funding
$2.2B
Headquarters
, United Kingdom
Founded
2013
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 7%INACTIVE