Full-Time
Associate Vice President
Client Services
Updated on 8/22/2026
WPP Media
51-200 employees
AI-native global media services network
No salary listed
Mumbai, Maharashtra, India
Hybrid
Hybrid role with teams in the office around four days a week.
 Customer Experience & Support (1) |
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- Experience in digital strategy, communications planning, digital consultancy, and execution in an agency environment.
- Understanding of the programmatic media landscape, including trends, technologies, data management platforms, demand-side platforms, and supply-side platforms.
- Experience managing people and the ability to adapt management style.
- Ability to navigate difficult client situations and manage expectations diplomatically.
- Ability to identify and drive revenue opportunities.
- Understand clients’ businesses, including key performance indicators, key challenges, and differences between brands.
- Understand the tools and processes critical to the everyday running of accounts.
- Manage the team’s day-to-day output with high quality and responsiveness to client requests.
- Maintain thorough knowledge of the integrated media landscape for handled brands.
- Establish relationships with key clients.
- Build collaborative relationships with clients and act as the senior client contact.
- Improve outputs and presentations for reviews and planning sessions.
- Suggest improvements to client ways of working and processes.
- Consult with clients on their businesses and how Wavemaker can influence business outcomes.
- Drive incremental revenue and team profitability, including fee and contract negotiations.
- Lead and deliver strategic client responses to briefs with the team.
- Lead planning responses from insight and strategy through execution.
- Inspire the team to develop skills and grow.
- Manage team workload and improve efficiency in client delivery.
- Provide timely, thorough, and professional feedback and appraisals to direct reports.
- Manage and respond to client requests, delegating tasks to team members.
- Guide team members in strategic thinking and integrated media planning.
- Drive digital acceleration and apply digital planning principles.
- Work with specialist teams to stay current on their offerings.
- Work with media partners on responses to briefs and proactive initiatives.
- Maintain ongoing knowledge of clients’ categories, competitive activity, and the changing media landscape.
- Attend internal, client, and cross-agency meetings.
- Use available insights from strategy and business science to assess implications for clients’ overall communications.
- Participate in new business pitches and provide comprehensive communication solutions for the agency and its clients.
- Understanding of the programmatic landscape, including trends and technologies such as data management platforms, demand-side platforms, and supply-side platforms.
WPP Media is a global media services arm that manages more than $60 billion in annual advertising investments for leading brands. It operates across a network of established agencies (Mindshare, Wavemaker, EssenceMediacom) and combines media planning, data, production, and commerce through its proprietary WPP Open platform. Its Open Intelligence data model uses real-time behavioral signals to drive predictive, faster, and smarter marketing campaigns. The company positions itself as an AI-native media collective, consolidating capabilities under a single technology stack to improve efficiency and scale for advertisers. Its goal is to help clients buy and optimize media more effectively by leveraging integrated data, advanced analytics, and automated execution at scale.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2003
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Simplify's Take
What believers are saying
- WPP Media won Waymo across North America and EMEA in August 2026.
- August 18, 2026 LT Foods chose WPP Media for DAAWAT India integrated media.
- Coca-Cola's August 2026 'The World Will Wait' campaign expands WPP Media's flagship relationships.
What critics are saying
- WPP Media inherited a 4.7% H1 2026 revenue decline and continued pressure.
- WPP cut 1,200 jobs by August 2026, signaling deeper restructuring and morale damage.
- Elevate28 consolidates WPP into four units by 2028, risking WPP Media commoditization and client flight.
What makes WPP Media unique
- WPP Open unifies media, data, production, and commerce across 75% of global advertisers.
- Mindshare, Wavemaker, and EssenceMediacom preserve specialist client teams under one operating system.
- Open Intelligence uses real-time behavioral signals to accelerate planning and activation.
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Benefits
Health Insurance
Vision Insurance
Dental Insurance
Paid Time Off
Hybrid Work Options
Remote Work Options
401(k) Retirement Plan
Wellness Program
Mental Health Support
Paid Holidays
Paid Vacation
Gym Membership
Life Insurance
Disability Insurance
Employee Discounts
Employee Referral Bonus
Professional Development Budget
Conference Attendance Budget
Training Programs
Tuition Reimbursement
Professional Certification Support
Phone/Internet Stipend
Home Office Stipend
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Childcare Support
Sabbatical Leave
Relocation Assistance
Stock Options
Company Equity
Meal Benefits
Commuter Benefits
Legal Services
Mentorship Program
EssenceMediacom
Employee Discounts
Company News
Neelakshi Manchanda joins WPP Media as Senior Director. Neelakshi Manchanda has joined WPP Media as Senior Director, marking a new leadership move within the media and advertising industry. Her appointment was shared as she begins a new position with the global media organization. Manchanda brings experience from the technology and digital business ecosystem, with her professional background including work across enterprise and mid-market growth. Her experience spans sectors such as retail, FMCG, BFSI, healthcare, and telecommunications, giving her exposure to a range of business and customer environments. Her move to WPP Media comes as the media industry continues to change through the growing influence of data, artificial intelligence, automation, and evolving consumer behavior. Media organizations are increasingly required to connect audience insights with business objectives while managing campaigns across a fragmented set of platforms and channels. Senior leadership roles within media organizations are also becoming broader. Beyond traditional media planning and buying, leaders are increasingly working across data, technology, measurement, client strategy, and operational transformation. Manchanda's background across multiple industries provides experience in navigating different customer and business requirements. Her new role at WPP Media places that experience within a media environment where technology and marketing are becoming increasingly interconnected. The appointment also reflects the continued movement of professionals with technology and growth experience into senior positions across the media ecosystem. As advertisers seek more measurable and integrated approaches to marketing, professionals who understand both business requirements and technology-enabled solutions are taking on increasingly important roles. For the wider MarTech and AdTech industry, Manchanda's appointment highlights how media leadership continues to evolve alongside changes in digital advertising, AI, data, and customer engagement. Her move adds another senior professional to WPP Media's organization as the media industry navigates an increasingly complex landscape shaped by changing audience behaviors, emerging technologies, and new approaches to marketing effectiveness.
WPP Media secures integrated media mandate for LT Foods' flagship brand DAAWAT(R) in India. August 18, 2026 WPP Media announced that it has been appointed as the integrated media partner for LT Foods Limited, the billion-dollar global FMCG company in the consumer foods space, to lead the media mandate for its flagship brand, DAAWAT(R), in India. The mandate encompasses end-to-end media strategy, planning, buying, and activation, with WPP Media leveraging its expertise in audience intelligence, AI-powered planning, data, technology, and integrated media to deliver connected consumer experiences and measurable business outcomes. Home to iconic brands such as DAAWAT(R) and with a presence in over 85 countries, LT Foods is partnering with WPP Media to strengthen brand relevance and accelerate growth in India's evolving consumer landscape. By combining strategic insight, precision planning, and cross-channel media capabilities, WPP Media will help build a future-ready media ecosystem that drives deeper consumer engagement, stronger brand equity, and sustainable business growth. Ritesh Sud, Chief Marketing Officer - India & Far East, LT Foods Limited, said, "As we accelerate our growth ambitions in India, building stronger and more meaningful consumer connections is a strategic priority. WPP Media's integrated capabilities, audience-first approach, and deep understanding of the evolving media landscape make them the ideal partner to help strengthen our brands and deliver measurable business growth. We look forward to building a future-ready media ecosystem together." Priti Murthy, President Client Solutions, WPP Media South Asia, said, "The future of marketing lies in connected experiences powered by data, technology, and deep audience understanding. We are delighted to partner with LT Foods to build an integrated media ecosystem that brings together strategic planning, AI-powered capabilities, and precision execution. Together, we look forward to creating stronger consumer connections, accelerating brand growth, and delivering measurable business outcomes." The partnership underscores WPP Media's strength in delivering connected, audience-first media solutions that drive business growth. Leveraging AI, data, technology, and integrated media capabilities, WPP Media will help LT Foods build stronger consumer connections, enhance brand relevance, and accelerate sustainable growth across India's evolving media landscape.
WPP Media wins Waymo's media mandate across North America and EMEA. The agency will handle media strategy, planning and buying as Waymo expands into international markets. 0:00 / 1:02 WPP Media has been appointed as the media agency for Waymo, Alphabet's autonomous driving company, across North America and Europe, the Middle East and Africa (EMEA). Under the mandate, WPP Media will oversee media strategy, planning and buying across the two regions. The agency will also support Waymo as it expands into some of its first international markets. The incumbent agency on the account could not be immediately ascertained. The appointment comes as Waymo steps up its marketing and international expansion efforts. The company is also reportedly reviewing creative agencies for its first Super Bowl advertising campaign, indicating a broader push to build consumer awareness and familiarity around autonomous transportation. Suzanne Philion, Chief Marketing Officer at Waymo, said the company aims to make autonomous transportation a familiar part of everyday life as it enters new markets. She added that WPP's global capabilities would help Waymo build stronger connections with local communities while supporting its ambition of becoming the world's most trusted autonomous driving service.
Time Out's 'The Top 2%' celebrates UK restaurant scene. 12/08/2026 Time Out, Chase UK - the digital bank - and WPP Media have launched a partnership that moves beyond traditional sponsorship, creating a long-term editorial platform celebrating the UK's restaurant scene, while integrating Chase's brand proposition in a genuinely useful way for consumers. The Top 2% is a major new editorial platform describing outstanding restaurants across the UK. Exceptional dining. Bringing together 200 exceptional restaurants selected by Time Out's expert food editors, The Top 2% is designed to help food lovers discover the very best places to eat across England, Scotland, Wales and Northern Ireland - from much-loved neighbourhood favourites and family-run institutions to destination dining and some of Britain's most exciting chefs. Created by Time Out in partnership with digital bank Chase, with WPP Media leading the strategic and media planning, the campaign spans print, digital, social, CRM, vodcast (video podcast) and video, celebrating the people, places and dishes shaping Britain's dining scene today. Leonie Cooper, Food & Drink Editor at Time Out, said: "Time Out has always helped people discover brilliant places to eat, and The Top 2% is its most ambitious celebration of Britain's restaurant scene yet. "From neighbourhood institutions to destination dining, it's a guide to the places we genuinely believe every food lover should know about. We hope it inspires people to discover somewhere new, revisit an old favourite and celebrate the incredible talent behind Britain's hospitality industry." At the heart of the campaign is The Top 2% Guide - a beautifully designed 64-page limited-edition print publication showcasing Time Out's all-time favourite restaurants across every region of the UK. More than simply a list, the guide features exclusive editorial storytelling, chef interviews and recommendations from Time Out's food experts, creating the ultimate companion for anyone passionate about eating well. Alongside the print guide, Time Out is launching an always-on digital hub that will continue to evolve throughout the year with seasonal restaurant round-ups, curated recommendations and fresh editorial content. For the first time, 200 restaurants across the UK will also receive Time Out Recommends stickers, recognising them as part of the country's Top 2% and helping diners discover outstanding places to eat wherever they are. The campaign will also introduce Table for 2%, a brand-new vodcast series bringing together some of Britain's most exciting chefs and restaurateurs over meals at restaurants featured in the guide. Across eight episodes, guests will share industry insights, favourite dishes, career stories and their thoughts on what makes a truly memorable dining experience. Throughout the campaign, Chase will be positioned as the ideal companion for discovering great food, highlighting how customers can get more from their money with 2% cashback on everyday card spending with Chase, including at restaurants, cafés and on takeaways, as well as groceries, fuel and everyday transport. Tamsin Weir, Partnerships & Digital Solutions Director at Time Out added: "Consumers don't separate content from experiences anymore, and neither should partnerships. "The Top 2% brings together trusted editorial, premium storytelling and brilliant food experiences in a way that feels useful to its audience. "We're proud to have brought it to life with Chase and WPP Media, celebrating the very best of British dining while creating a platform that will continue to grow well beyond launch." Deborah Keay, Chief Marketing Officer at Chase, said: "People create some of their best memories around food. "Whether it's discovering a neighbourhood café, celebrating over dinner or planning a weekend away around a great restaurant, we're delighted to partner with Time Out, helping more people to earn 2% cashback when they dine out." Holly Carters, Director at WPP Media UK, added: "This campaign is a great example of what a strong partnership can do when it starts with something genuinely useful for the audience. "Working with Chase and Time Out, we wanted to create a platform that felt credible, engaging and easy for people to use. It gives food lovers fresh reasons to discover brilliant restaurants across Britain, while connecting naturally with Chase's role in helping customers get more from everyday moments." The campaign launches with: * The Top 2% Guide - a 64-page premium print guide (20,000 limited-edition copies). * The Top 2% Digital Hub - featuring the UK's 200 best restaurants plus monthly themed guides. * Time Out Recommends stickers displayed at all 200 featured restaurants. * Table for 2%, an eight-part vodcast series filmed inside restaurants featured in the guide. * An ongoing programme of editorial features, social content and newsletters celebrating Britain's best dining.
Ankur Agarwal promoted to Senior Vice President - Client Services at WPP Media. Prior to his elevation, Agarwal was Partner and Head - North & New Business Development at T&P India, a full-service agency under WPP and GroupM with AI at its core Ankur Agarwal has been elevated to Senior Vice President - Client Services at WPP Media, bringing more than two decades of experience in media and strategic leadership. Prior to his elevation, Agarwal was Partner and Head - North & New Business Development at T&P India, a full-service agency under WPP and GroupM with AI at its core. He has also held leadership roles at mSix&Partners, where he spent more than six years. Earlier in his career, Agarwal worked with Yepme.com, Havas Media, MPG and other organisations.