Panasonic Holdings

Diversified technology holding company

Area Service Manager

Field ServiceConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

A high school diploma or GED is required; a bachelor's degree is preferred.
Five to ten years of experience.
Working knowledge of basic refrigeration and/or commercial refrigeration and HVAC is preferred.
A strong background in management or leadership is required.
Ability to manage multiple competing priorities and tasks in a fast-paced work environment.
Strong verbal and written communication skills are required.
Demonstrated ability to handle high-pressure situations with effective stress management.
Frequent 24/7 availability is required.
Strong organizational and time-management skills are required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Flexibility to work outside normal working hours as required.
A valid driver's license and safe driving record are required.
Travel within the region is required.

Responsibilities

Manage and oversee service operations for the customer base within a district, including service financial performance, field service team development and supervision, acquisition-process support, and customer maintenance and growth.
Own service operations and service execution, leading teams to achieve operational performance objectives and potentially overseeing exempt and non-exempt direct reports.
Manage service operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests.
Own and drive internal and external customer satisfaction through customer relationship management, business development, issue resolution, and timely, efficient emergency and preventative service.
Develop and execute a strong safety culture and behaviors across Service Operations, including safety inspections, committees, communications, investigations, and prevention.
Identify and prioritize service requirements and perform detailed job planning to maintain and improve service operations profitability.
Develop accurate budget forecasts, oversee project budgets, and identify potential cost-saving and risk-mitigation measures.
Periodically revise schedules to ensure timely, effective customer support aligned with contract provisions and customer needs.
Create and review contracts and estimates using risk-analysis processes and develop risk plans.
Conduct performance appraisals with service supervisory personnel, recommend merit increases, and manage hiring, promotion, development, and disciplinary processes.
Support the development, coaching, and onboarding of new Service team members.
Compile, analyze, and use market conditions and data trends to maintain a strong Service Department in performance and customer and employee relations.
Facilitate interdepartmental collaboration to address organizational process concerns and invoicing or collection issues as required.
Perform additional responsibilities as assigned.

Desired Qualifications

Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC.

Overview

The purpose of this position is the management and oversight of service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth. The Area Service Manager is accountable for owning service operations with direct responsibility for service execution; while leading a team, or teams, to accomplish specific operational performance objectives. This position may be responsible for oversight of both exempt and non-exempt direct reports.

Responsibilities

Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests.
Responsible for owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service.
Responsible for development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention.
Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability.
Development of accurate budget forecasts, project budget oversight, and identification of potential cost saving and risk mitigation measures.
Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need.
Responsible for creation and review of contracts and estimates by utilization of risk analysis processes and risk plan development.
Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes.
Supports development, coaching, and onboarding of new Service team members.
Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations.
Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Additional responsibilities as assigned.

Qualifications

High School Diploma/GED required, Bachelors preferred
5-10 years of experience
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
Strong leadership and business acumen.
Strong background in management/leadership function.
Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Demonstrated ability to engage in high pressure situations with effective stress management skills.
Frequent 24/7 availability.
Strong organizational, time management skills.
Intermediate to advanced proficiency in Microsoft Office Suite.
Flexibility to work outside normal working hours, as required.
Valid driver’s license and safe driving record.
Travel within region as required.

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.

Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.

Educational Assistance – Tuition reimbursement for job-related courses after six months of service.

Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

The salary range of $93,472– $173,759 annual is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers adiverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

REQ-154730

About the Company

Panasonic Holdings

Diversified technology holding company

Panasonic Holdings operates as the holding company for the diversified Panasonic group. Its operating companies work across consumer appliances, industrial systems, supply-chain technology, energy, batteries, components, and related solutions. In practice, the holding structure sets group direction while distinct businesses develop, manufacture, and commercialize products and services. This is Panasonic Holdings, not Panasonic Corporation of North America; the stored North American iCIMS board is subsidiary-scoped. Work across the group includes engineering, research, manufacturing, software, sales, supply chain, and corporate disciplines.

Company size: Not listed
Company stage: Not listed
Total funding: $8.7M
Headquarters: Kadoma, Japan
Founded: Not listed

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