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Mercier Consultancy Group

Portuguese Speaking IT Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent spoken and written Portuguese.
  • Proficiency in English for communication in the international work environment.
  • A valid European Union passport is mandatory.
  • A keen interest or background in the Information Technology industry.
  • Analytical and problem-solving skills to manage IT service requests.
  • Interpersonal skills and commitment to delivering premium support.

Responsibilities

  • Provide technical support and troubleshoot software and hardware inquiries in the IT industry.
  • Maintain customer satisfaction while representing global technology brands.
  • Document and resolve IT-related tickets accurately and efficiently.
  • Collaborate with international cross-functional teams to ensure seamless service delivery.
  • Stay updated on IT trends and product releases to provide informed guidance.
  • Ensure all interactions follow security and data protection protocols standard in the IT sector.
  • Escalate complex technical issues to appropriate engineering or development departments.

About the Company

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