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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Trainee

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Responsibilities

  • Receive metal cash boxes, recount cash supplied from the vault before operations begin, and reconcile and balance cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to current bank procedures and regulations for deposits and withdrawals, account credits and debits, check and service payments, loan payments, foreign-currency purchases and sales, transfers, remittances, opening accounts for individuals, and selling card-protection, multiple-protection, and customer-retirement insurance.
  • Identify customers when processing transactions.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses above operating limits or shortages to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, cash installments, subrogated products, or other products in the assigned incentive portfolio.
  • Keep the database for assigned customers updated with accurate information.
  • Plan and manage commercial activities using available tools, coordinating with the Office Manager and Deputy Manager to meet product, service, and migration goals.
  • Use customer interactions at teller counters or in the service area to market products and services and continually update and maintain customer data.
  • Consistently cross-sell complementary products and services when possible, rather than limiting sales to a single product or transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and educate and help customers use digital and alternative channels.
  • Resolve incidents and complaints responsibly, with a focus on service quality and timely responses.
  • Identify dissatisfied customers or customers considering ending their relationship with the bank and offer value-adding alternatives to retain them.
  • Monitor customers’ current and overdue risk and plan and carry out necessary recovery and management actions.
  • Follow up appropriately on PPG objectives and assigned activities, making necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and contribute information about issues identified in customer-management work and relevant characteristics and needs of the assigned customer segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open any type of account requested by customers.
  • Provide information, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and cancel direct-debit arrangements.
  • Control processes involving batch transactions to ensure they are completed, such as canceling cards before settlement dates.
  • Update and properly archive customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card-protection insurance, multiple-protection insurance, and customer-retirement insurance.
  • Conduct commercial activities and campaigns for non-personalized customer segments and optional office customers not assigned to a portfolio.
  • Receive, count, check, enter, and report cash shipments jointly with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer physically present and consenting.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for ATMs.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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