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JYSK

Scandinavian home furnishings retailer

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeArnhem, NetherlandsNo salary listed

About the Job

Requirements

  • Empathy and the ability to listen to customers and address their needs.
  • A professional, open attitude during customer conversations.
  • The ability to assess what a customer needs and incorporate that understanding into solutions.
  • Availability to work at least every other Saturday.
  • Good spoken and written Dutch.
  • Basic computer skills, the ability to type at a good pace, and the ability to learn new programs quickly.

Responsibilities

  • Act as the first point of contact for customers and provide customer service through telephone, email, chat, and social media.
  • Answer customer questions and provide updates about order status.
  • Resolve customer complaints professionally and help prevent similar complaints in the future.
  • Work with colleagues in the office and/or stores to find solutions for customers.
  • Use product knowledge to identify opportunities for additional sales.

Desired Qualifications

  • English language proficiency.

About the Company

JYSK

Scandinavian home furnishings retailer

JYSK is a Scandinavian home-furnishings retailer. The company reaches customers through stores and ecommerce while distribution centers and head offices support the retail network. It sells furniture, mattresses, household goods, and seasonal products. The profile is for the JYSK retail organization rather than unrelated businesses with similar initials. Roles span shops, warehousing, logistics, merchandising, digital commerce, and business support. The workforce connects customer-facing service with the inventory, digital, and commercial functions that keep the retail operation running.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Handewitt, Germany
Founded
2010

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