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Ignitis Group

Public energy company pursuing green generation

Junior Call Center Agent

Account ExecutivePosted on Nov 11
Full-timeRiga, Latvia

About the Job

Requirements

  • At least secondary education is required.
  • Good Microsoft Office skills are required.
  • Good problem-solving, customer service, and sales skills are required.
  • Excellent Latvian language skills, both spoken and written, are required.
  • Empathy and excellent problem-solving skills are required.

Responsibilities

  • Handle incoming customer-support calls and make outbound telemarketing calls, as well as communicate electronically with prospective and existing customers while providing a high level of service.
  • Record activities in the customer relationship management system.
  • Meet specified sales targets and acquire new customers.
  • Provide high-quality customer service and ensure an excellent customer experience.
  • Maintain and structure customer databases in accordance with guidelines.
  • Within the scope of skills, responsibilities, and authority, carry out other tasks assigned by the Customer Service Center Channel Manager, the Sales and Customer Support Manager, and/or the Private Individuals Department Manager.

Desired Qualifications

  • Previous experience in sales and/or customer service is an advantage.
  • Experience working with customer service systems is an advantage.
  • Other languages may be considered an advantage.

About the Company

Ignitis Group

Public energy company pursuing green generation

Ignitis Group is an energy company from Lithuania that has shifted from a state-controlled utility toward a competitive, international player focused on green energy. It develops and operates renewable energy projects (such as wind farms) and provides electricity supply. Its product is electricity generation and delivery, with a growing portfolio of green generation projects and services for customers and markets. The company differentiates itself by its clear transition strategy from a former state monopoly to a publicly listed, investor-diversified group that prioritizes renewable energy expansion, supported by its IPO in 2020 which funded its green transition while maintaining state majority ownership. Its goal is to scale renewable generation and reduce carbon intensity, expanding its presence internationally while continuing to grow its renewable portfolio and energy services.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Vilnius, Lithuania
Founded
1991

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