Demonstrate competency with eLearning software and Microsoft Office Suite.
Demonstrate strong operational skills and understanding in the assigned area, particularly operations, sales, and service, including applicable software used for those functions.
Have exceptional customer service and relationship-building skills.
Have excellent communication and interpersonal skills to establish working relationships at every organizational level.
Have formal presentation skills for small and large groups, both in person and virtually.
Have strong organizational, time-management, and multitasking skills, with attention to detail.
Be driven and results-oriented, with a focus on meeting business objectives.
Be proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint.
Understand the implications of new information for current and future problem-solving and decision-making.
Be able to listen to and understand information and ideas presented through spoken words and sentences.
Responsibilities
Model alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.
Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes to support alignment with the company’s vision, values, and mission.
Deliver, implement, and evaluate operational process training within the Values Based Leadership culture.
Evaluate existing training programs, align them with business objectives, facilitate learning opportunities for varied audiences, and create course materials and teaching aids.
Review and update operational training curriculum as instructed by the Operational Training Manager.
Promote and reinforce operational training tools, course materials, lessons, and processes to integrate critical operational competencies.
Continuously acquire developmental and instructional skills needed for sustained, productive, and professional operational training and coaching.
Establish and maintain positive relationships within the enterprise.
Solicit feedback, analyze information, and demonstrate sound decision-making and judgment.
Maintain confidentiality in alignment with the Values Based Leadership culture and organizational guidelines.
Work safely and adhere to applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
Job Summary:
The Operational Training Consultant I is responsible for the training and development of operational skills/processes within the Holt Enterprise. This position is responsible for guiding employee competencies to meet core expectations, develop high performing teams, and achieve strategic business opportunities. Additionally, the Operational Training Consultant 1 conducts needs analysis, designs/develops curriculum, implements, and evaluates overall effectiveness of training programs.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources.
Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Demonstrates competency with eLearning software and Microsoft Office Suite.
Delivers, implements, and evaluates operational process training with our Values Based Leadership™ culture.
Evaluates existing training programs, aligns training programs with business objectives, facilitates learning opportunities for various audiences and creates course materials and teaching aids.
Reviews and updates operational training curriculum as instructed by Operational Training Manager.
Promotes and reinforces operational training tools, course materials, lessons, and processes ensure integration of critical operational competencies.
Continuously acquires new developmental and instructional skills essential for sustained, productive, and professional operational training/coaching.
Establishes and maintains positive relationships within the enterprise.
Solicits feedback, analyzes information, and demonstrates sound decision- making/judgement skills.
Maintains confidentiality in alignment with Values-Based Leadership™ culture and organizational guidelines.
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties assigned.
Demonstrates strong operational skills and understanding within assigned area of responsibility, specifically related to operations, sales, and service – including applicable software used for operations, service, and sales.
Exceptional customer service and relationship-building skills.
Excellent communication and interpersonal skills to establish working relationships with each level of the organization.
Excellent formal presentation skills both in person and virtual before both small and large groups.
Exceptional organizational, time management, multi-tasking skills, and attention to detail.
Driven and results-oriented with a focus on meeting business objectives.
Proficient with MS Office Word, Excel, Outlook, Power Point, etc.
Understands the implications of new information for both current and future problem-solving and decision-making.
The ability to listen to and understand information and ideas presented through spoken words and sentences.