T

Travelodge Hotels

Invests, manages, and franchises mid-scale hotels

Guest Service Agent

Full-TimeUpdated on 10/15/2026
No salary listed
Entry
Seoul, South Korea
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • A high school diploma or above is required.
  • Prior front office or customer service experience is preferred.
  • Property Management System experience is an advantage.
  • Korean fluency is required.
  • Conversational English is preferred.
  • Willingness to work rotating shifts, including overnight or night shifts.
Responsibilities
  • Perform Night Audit and End of Day procedures according to the standard operating procedure checklist when rostered on night shift.
  • Process routine no-show, cancellation, and pseudo-account entries.
  • Change room assignments within available inventory according to standard operating procedures.
  • Offer minor guest service recovery gestures, such as small amenities, in line with the approved Compensation Guide.
  • Approve credit limit overrides or write off guest charges.
  • Make overbooking bumping decisions independently.
  • Approve refunds or compensation beyond Guest Service Agent-level limits defined in the Compensation Guide.
  • Authorize rate changes outside published rate codes.
Desired Qualifications
  • Hospitality- or tourism-related education is preferred.
  • Prior front office or customer service experience is preferred.
  • Property Management System experience is an advantage.
  • Conversational English is preferred.

About the company

T

Travelodge Hotels

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Website

Travelodge Hotels Asia Pte. Ltd. develops, owns, operates, and franchises mid-scale, select-service hotels across Asia, focusing on value-conscious business and leisure travelers. It uses an investor-operator model with flexible ownership options (acquisition, lease, management, and franchise) and relies on a regional shared services platform to cut on-site payroll and improve efficiency. The company differentiates itself by a single-brand, mid-scale focus in city-center gateway locations and standardized amenities like modern rooms, social spaces, self-service laundromats, and gyms. Its goal is to reach more than 50 hotels by 2030, using partnerships to enhance real estate value and expand its footprint in Asia.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Singapore

Founded

2014

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Simplify Jobs

Simplify's Take

What believers are saying

  • Travelodge Osaka Shinsaibashi opened 1 August 2026 with 302 rooms in central Osaka.
  • Travelodge launched Trevor in August 2026, strengthening brand recognition and guest merchandising.
  • Direct booking promotions at 5,500 yen and 50% pre-sale drive demand before opening.

What critics are saying

  • Nineteen hotels cannot credibly support over 50 by 2030 without aggressive capital deployment.
  • Osaka Shinsaibashi opened August 2026; Japan execution now concentrates reputational risk there.
  • Larger chains can undercut rates and sign prime leases faster, eroding Travelodge conversion economics.

What makes Travelodge Hotels unique

  • Single-brand, mid-scale focus keeps Travelodge tightly positioned in city-center value travel.
  • Singapore platform centralizes finance, distribution, and technology, reducing on-property payroll costs.
  • Japan, Korea, and Southeast Asia expansion uses lease, management, and franchise flexibility.

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Benefits

  • Remote Work Options

Company News

TravelDailyNews Asia
Oct 15th, 2026
Travelodge opens its largest hotel in Asia with 360 rooms in Seoul.

Travelodge opens its largest hotel in Asia with 360 rooms in Seoul. 16.10.2026 Travelodge Hotels Asia opens its largest hotel in Asia, a fully renovated 360-room property in Seoul's Gangnam district, featuring contemporary accommodation, meeting facilities and an opening promotion. Hotel booking platform Travelodge Hotels Asia has officially opened Travelodge Gangnam Yeoksam Seoul, its largest hotel in Asia and fifth property in South Korea. Located in Seoul's Gangnam district, the fully renovated hotel features 360 guestrooms, meeting facilities and shared spaces designed for business and leisure travellers. The opening expands Travelodge's presence in one of the South Korean capital's major commercial and entertainment districts. * Travelodge Gangnam Yeoksam Seoul becomes the brand's largest hotel in Asia, offering 360 newly renovated guestrooms. * The property features five room categories, co-working facilities, a fitness centre and meeting space for up to 60 participants. * An opening promotion offers eligible guests the chance to win a 24K gold bar and enjoy a complimentary Hanbok experience. Travelodge expands its presence in Seoul's Gangnam district. The new hotel introduces Travelodge's refreshed brand design to Gangnam, combining contemporary interiors with practical accommodation and guest services. Its location in Yeoksam provides access to the district's business centres, shopping areas, restaurants and cultural attractions. Designed for different travel requirements, the property offers Queen, Twin, Triple, Quadruple and Accessible Rooms. Each category focuses on comfortable bedding, modern bathrooms and essential amenities for short and extended stays. Meanwhile, the hotel's facilities include a spacious co-working lounge, business centre, fitness centre and meeting rooms accommodating up to 60 people. Guests can also use a communal lounge equipped with a microwave and hydration centre. Breakfast services are provided by BON Food Service, a Korean catering and food-service operator. In addition, a GS25 convenience store is scheduled to open within the property by the end of October 2026. Other facilities include 43 parking spaces, self-service laundry, a currency exchange kiosk and a 24-hour front desk. Convenient access to business and cultural attractions. Travelodge Gangnam Yeoksam Seoul is situated close to several of Seoul's established business, shopping and leisure destinations. Discover more Travel news subscriptions Asia-Pacific travel guides Asia-Pacific market reports The historic Seolleung and Jeongneung Royal Tombs are approximately 600 metres from the hotel, while Bongeunsa Temple provides an opportunity to explore traditional Korean Buddhist culture. Business travellers can reach the COEX Convention & Exhibition Centre, Starfield Mall and Starfield Library within approximately 15 minutes by public transport. Hotel booking platform Furthermore, the Gangnam Station shopping district offers restaurants, retail outlets and nightlife. Other nearby attractions include Garosu-gil and Apgujeong Rodeo, known for fashion, beauty and café culture, while Lotte World is approximately 30 minutes away by subway. Opening promotion includes a gold bar prize and a Hanbok experience. To celebrate the opening, the hotel has introduced its "Stay Gold in Gangnam" promotion, available to eligible guests booking directly from October 2026 to January 2027. The promotion lets guests participate in the hotel's Fortune Wheel for a chance to win a 24K gold bar. Participants can also enjoy a complimentary traditional Korean Hanbok experience, subject to the promotion's conditions. Anthony Yoo, Hotel Manager of Travelodge Gangnam Yeoksam Seoul, said: "Gangnam has so much to offer, from business and shopping to local culture. We're excited to welcome guests to Travelodge Gangnam Yeoksam Seoul, offering a comfortable place to unwind and a stay they can trust while enjoying everything the city has to offer." With 360 rooms and a central Gangnam location, Travelodge Gangnam Yeoksam Seoul offers accommodation for business travellers, families and international visitors exploring the South Korean capital. Tatiana is the news co-ordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to its strategy. She holds a Bachelor degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

TravelDailyNews Asia
Aug 24th, 2026
Travelodge Osaka Shinsaibashi opens in Japan.

Travelodge Osaka Shinsaibashi opens in Japan. 25.08.2026 Travelodge Hotels Asia has opened Travelodge Osaka Shinsaibashi, a 302-room hotel in central Osaka, expanding its Japan portfolio and introducing its new mascot Trevor. Travelodge Osaka Shinsaibashi has officially opened in Japan, marking another step in Travelodge Hotels Asia's expansion across key destinations. The 302-room hotel welcomed its first guests on 1 August 2026. Travelodge Hotels Asia held the official opening celebration on 6 August with partners and guests. New hotel strengthens Travelodge presence in Osaka. Travelodge Osaka Shinsaibashi is located in central Osaka, close to major shopping, dining and entertainment areas. The hotel stands near Nagahoribashi Station. It also sits within walking distance of Shinsaibashi-Suji Shopping Street and the Dotonbori district. The location provides travellers with convenient access to some of Osaka's most popular attractions and commercial areas. Travelodge Hotels Asia introduces Trevor mascot. The opening celebration also marked the official launch of Trevor, Travelodge Hotels Asia's new mascot. The company describes Trevor as a friendly, smart and loyal character that represents the brand's welcoming approach to hospitality. Pinky Lam, Chief Operating Officer of Travelodge Hotels Asia, said, "Japan continues to be a key market for Travelodge Hotels Asia, and the opening of Travelodge Osaka Shinsaibashi represents an exciting new chapter in our growth journey." She added that the hotel's location supports the company's aim to offer travellers comfort, convenience and connection when visiting Osaka. Opening adds new accommodation capacity in Osaka. Travelodge Osaka Shinsaibashi expands Travelodge Hotels Asia's portfolio in Japan as the company continues to develop its regional network. The hotel offers accommodation for leisure and business travellers seeking access to Osaka's city centre and transport links. To mark the opening, Travelodge Osaka Shinsaibashi launched the "Stay Gold in Osaka" promotion. The campaign gives guests the chance to win prizes, including a gold bar. Moreover, travellers can access Travelodge Cashback membership benefits and seasonal offers across participating Travelodge Hotels Asia properties. Travelodge continues regional hospitality growth. The new Osaka property reflects Travelodge Hotels Asia's continued focus on expanding in major tourism destinations. The company said the hotel follows its hospitality concept of "Comfort, Convenience and Connection" and aims to create accessible stays for travellers in Japan. Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

Associated Press
May 5th, 2026
Travelodge opens 300-room hotel in Osaka's Shinsaibashi district in August 2026

Travelodge Hotels Asia will open Travelodge Osaka Shinsaibashi in August 2026, marking the brand's largest property in Japan with over 300 rooms. Located in Minamisenba, Chuo Ward, the hotel sits steps from Shinsaibashi Station in one of Osaka's most popular districts for shopping and dining. The newly renovated property will offer four room categories, from standard doubles to quadruple rooms for families. Guests will have walking access to Dotonbori, Amerikamura and other major attractions, with convenient transport links across the city. To celebrate the opening, Travelodge is launching a limited-time pre-order sale offering 50% off stays, available exclusively through its website. The opening strengthens Travelodge's expansion across key Asian destinations, targeting both leisure and business travellers seeking accessible pricing in prime locations.

Smart Investor Malaysia
May 5th, 2026
New Travelodge Osaka Shinsaibashi to open in August 2026.

New Travelodge Osaka Shinsaibashi to open in August 2026. OSAKA, JAPAN - Media OutReach Newswire - 5 May 2026 - Travelodge Hotels Asia continues its expansion in Japan with the upcoming opening of Travelodge Osaka Shinsaibashi, set to welcome its first guests in August 2026. Located in Minamisenba, Chuo Ward, the hotel sits in the heart of Osaka's vibrant Shinsaibashi district - one of the city's most popular areas for shopping, dining, and nightlife. The hotel is just steps from Shinsaibashi Station, with immediate access from North Exit 3 for seamless connectivity across the city. With more than 300 rooms, the property will be the largest Travelodge hotel in Japan and one of the biggest in the Shinsaibashi area, offering newly renovated, modern accommodation for both leisure and business travelers. "We are excited to introduce Travelodge Osaka Shinsaibashi to our hotel collection in Japan. It is an important milestone that reflects Travelodge Hotels Asia's commitment to regional growth, especially in Japan," said Pinky Lam, Chief Operating Officer of Travelodge Hotels Asia. "Osaka continues to attract travelers from around the world, and we are confident in our ability to continue delivering our signature experience - comfortable stays in strategic locations at great value - in one of the city's most dynamic districts." Comfortable Rooms for Every Traveler The hotel offers a range of thoughtfully designed rooms to suit different travel needs, from solo travelers to groups. * Standard Double - A comfortable option for solo travelers or couples * Standard Twin - Ideal for friends or travel companions * Friends & Family Triple - Designed for small groups or families * Friends & Family Quadruple - Suitable for families or group stays Prime Location in the Heart of Osaka Guests will enjoy convenient access to Osaka's top attractions, including the iconic Dotonbori, just a 10-minute walk away and known for its vibrant neon lights and street food scene. Other nearby attractions include: * Amerikamura - a lively hub for youth culture, street fashion, and cafés * Midōsuji - a major boulevard known for shopping and seasonal illuminations * Namba Parks - a popular shopping complex with a rooftop garden * Honmachi - a central business district with offices and commercial centers * Yodoyabashi - Osaka's financial hub, home to banks and leading companies With multiple transport stations within walking distance, guests can also easily access major attractions across the city, including Osaka Aquarium Kaiyukan. Exclusive Pre-Order Sale To celebrate the upcoming opening, Travelodge Hotels Asia is launching a limited-time Pre-Order Sale, offering 50% off stays at Travelodge Osaka Shinsaibashi. The promotion is available exclusively for bookings made through www.travelodgehotels.asia, allowing guests to secure exceptional value for upcoming trips - whether for summer holidays, autumn foliage season, winter festivities, or spring travel next year. Strengthening Travelodge's Presence in Japan The opening marks another milestone for Travelodge Hotels Asia as it continues to expand across key destinations in Asia. With its prime location, large room inventory, and accessible pricing, the hotel is expected to become a preferred choice for travelers seeking accommodation near Shinsaibashi, Dotonbori, and Namba. More details about the hotel and its opening promotions will be announced closer to the launch. Hashtag: #TravelodgeHotelsAsia #TravelodgeOsakaShinsaibashi The issuer is solely responsible for the content of this announcement. About Travelodge Hotels (Asia). Travelodge Hotels Asia is a fast-growing hotel management and franchise company headquartered in Singapore, with operations across Japan, South Korea, Singapore, Hong Kong, Malaysia, and Thailand. With 20 hotels currently in operation and plans to expand to over 50 properties by 2030, the company focuses on delivering value-driven stays in strategic locations. Backed by more than 80 years of global brand heritage, Travelodge offers its signature experience centered on comfort, convenience, and connectivity. * Trending * Comments * Latest

InfoStride News
May 5th, 2026
New Travelodge Osaka Shinsaibashi to open in August 2026.

New Travelodge Osaka Shinsaibashi to open in August 2026. OSAKA, JAPAN - Media OutReach Newswire - 5 May 2026 - Travelodge Hotels Asia continues its expansion in Japan with the upcoming opening of Travelodge Osaka Shinsaibashi, set to welcome its first guests in August 2026. Located in Minamisenba, Chuo Ward, the hotel sits in the heart of Osaka's vibrant Shinsaibashi district - one of the city's most popular areas for shopping, dining, and nightlife. The hotel is just steps from Shinsaibashi Station, with immediate access from North Exit 3 for seamless connectivity across the city. With more than 300 rooms, the property will be the largest Travelodge hotel in Japan and one of the biggest in the Shinsaibashi area, offering newly renovated, modern accommodation for both leisure and business travelers. "We are excited to introduce Travelodge Osaka Shinsaibashi to our hotel collection in Japan. It is an important milestone that reflects Travelodge Hotels Asia's commitment to regional growth, especially in Japan," said Pinky Lam, Chief Operating Officer of Travelodge Hotels Asia. "Osaka continues to attract travelers from around the world, and we are confident in our ability to continue delivering our signature experience - comfortable stays in strategic locations at great value - in one of the city's most dynamic districts." Discover more Comfortable Rooms for Every Traveler The hotel offers a range of thoughtfully designed rooms to suit different travel needs, from solo travelers to groups. * Standard Double - A comfortable option for solo travelers or couples * Standard Twin - Ideal for friends or travel companions * Friends & Family Triple - Designed for small groups or families * Friends & Family Quadruple - Suitable for families or group stays Prime Location in the Heart of Osaka Guests will enjoy convenient access to Osaka's top attractions, including the iconic Dotonbori, just a 10-minute walk away and known for its vibrant neon lights and street food scene. Other nearby attractions include: * Amerikamura - a lively hub for youth culture, street fashion, and cafés * Midōsuji - a major boulevard known for shopping and seasonal illuminations * Namba Parks - a popular shopping complex with a rooftop garden * Honmachi - a central business district with offices and commercial centers * Yodoyabashi - Osaka's financial hub, home to banks and leading companies With multiple transport stations within walking distance, guests can also easily access major attractions across the city, including Osaka Aquarium Kaiyukan. Exclusive Pre-Order Sale To celebrate the upcoming opening, Travelodge Hotels Asia is launching a limited-time Pre-Order Sale, offering 50% off stays at Travelodge Osaka Shinsaibashi. The promotion is available exclusively for bookings made through www.travelodgehotels.asia, allowing guests to secure exceptional value for upcoming trips - whether for summer holidays, autumn foliage season, winter festivities, or spring travel next year. Strengthening Travelodge's Presence in Japan The opening marks another milestone for Travelodge Hotels Asia as it continues to expand across key destinations in Asia. With its prime location, large room inventory, and accessible pricing, the hotel is expected to become a preferred choice for travelers seeking accommodation near Shinsaibashi, Dotonbori, and Namba. More details about the hotel and its opening promotions will be announced closer to the launch. Hashtag: #TravelodgeHotelsAsia #TravelodgeOsakaShinsaibashi The issuer is solely responsible for the content of this announcement. Support InfoStride News' Credible Journalism: Only credible journalism can guarantee a fair, accountable and transparent society, including democracy and government. It involves a lot of efforts and money. Theinfostride - Tunesbid Limited need your support. Click here to Donate