Travelodge Hotels

Invests, manages, and franchises mid-scale hotels

Guest Service Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

A high school diploma or above is required.
Prior front office or customer service experience is preferred.
Experience with a property management system is an advantage.
Korean fluency is required.
Conversational English is preferred.
Willingness to work rotating shifts, including overnight or night shifts.

Responsibilities

Perform night audit and end-of-day procedures according to the standard operating procedure checklist when rostered on the night shift.
Process routine no-show, cancellation, and pseudo-account entries.
Change room assignments within available inventory according to standard operating procedures.
Offer minor guest-service recovery gestures, such as small amenities, in line with the approved Compensation Guide.
Approve credit limit overrides or write off guest charges.
Make overbooking decisions independently, including decisions to move guests.
Approve refunds or compensation beyond guest service agent-level limits defined in the Compensation Guide.
Authorize rate changes outside published rate codes.

Desired Qualifications

Hospitality- or tourism-related education is preferred.

JOB OVERVIEW

Perform Night Audit and End of Day procedures per SOP checklist when rostered on night shift.
Process routine no-show, cancellation, and pseudo-account entries.
Change room assignments within available inventory per SOP.
Offer minor guest service recovery gestures (e.g., small amenities) in line with the approved Compensation Guide.
Approve credit limit overrides or write off guest charges.
Make overbooking "bumping" decisions independently.
Approve refunds or compensation beyond GSA-level limits defined in the Compensation Guide.
Authorize rate changes outside published rate codes.

QUALIFICATIONS & REQUIREMENTS

High school diploma or above; hospitality/tourism-related education preferred.
Prior front office or customer service experience preferred.
PMS (Property Management System) experience an advantage.
Korean fluency required; conversational English preferred.
Willingness to work rotating shifts, including overnight/night shift.

TRAVELODGE HOTELS ASIA CORE VALUES

Be Real - Be yourself
Be Accountable - Fix the problem and find the solution without delay
Be Loyal - Cooperate with others to achieve common goals/ results
Be Respectable - Show respect for diversity and employees’ contributions
Be Passionate - Be committed and give our best regardless of positions

About the Company

Travelodge Hotels

Invests, manages, and franchises mid-scale hotels

Travelodge Hotels Asia Pte. Ltd. develops, manages, and franchises mid-scale, select-service hotels across Asia under the Travelodge brand. It uses an investor-operator model, offering acquisition, lease, management, and franchise arrangements to property owners and concentrating on city-center gateway cities. Its hotels provide modern rooms, dining and work-friendly communal spaces, self-service laundromats, and on-site gyms, supported by a regional shared services platform for finance, distribution, and technology to boost efficiency. The company aims to grow the portfolio to over 50 hotels by 2030 and differentiates itself with a single-brand, mid-scale focus and value-driven asset management across Asia.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2014

Recently Posted Jobs

Explore more opportunities at Travelodge Hotels

See more jobs