Customer Support Specialist
Confirmed live in the last 24 hours
Xylem

5,001-10,000 employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Industrial & Manufacturing
Hardware

Company Stage

Seed

Total Funding

$10.2M

Founded

2011

Headquarters

Washington, District of Columbia

Growth & Insights
Headcount

6 month growth

0%

1 year growth

16%

2 year growth

23%
Locations
Chester, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Salesforce
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • 3-5 years of customer service experience
  • Proficient in Microsoft Office programs
  • Experience with Salesforce.com Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) tools
  • Good collaborative and communication skills (written and verbal)
  • Detail oriented with strong organizational and task management skills
  • Ability to manage heavy volume of order transactions
  • Prior experience in industrial, construction or municipal environments
Responsibilities
  • Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools
  • Communicate with related internal and external customer and vendor contacts
  • Perform daily, weekly and monthly ERP review and maintenance functions to insure all ERP information is accurate
  • Provide basic item availability and pricing assistance
  • Assist in the management of bids to apprise sales department of pre-bids and due dates
  • Responsible for submitting rental, sale, field service and work orders for invoicing
  • Utilize Customer Relationship Management (CRM) tool daily to input new data and maintain existing data to current status for both direct customer interactions and communication to the sales teams
  • Create legendary customer service experiences for internal and external customers
  • Maintain continual communication with virtual team to ensure work flow is maintained and both internal and external customer expectations are met
  • Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions
Desired Qualifications
  • 2 or 4-year degree or equivalent customer service experience preferred
  • Strong customer service skills
  • Ability to work with diverse workforce and customer base