Resident Engineer

Job Description

Who You’ll Work With

As a Resident Engineer, you will be a critical technical partner embedded within our most strategic account(s). Your role sits at the intersection of innovation and execution, collaborating with:

• Elite Customer(s): You will partner directly with Arista’s key customers to design, build, and manage some of the world's most advanced large-scale AI data centers.
• The Arista Account Team: You will work hand-in-hand with our sales and account leadership to nurture the overall customer relationship and align technical strategy with business goals.
• Arista TAC & Engineering: You will act as a bridge between customer and Arista’s core Technical Assistance Center (TAC) and Engineering teams, collaborating to debug complex issues and develop high-impact solutions for the customer.
• Arista’s Resident Engineer Team: You will join a collaborative team of fellow Resident Engineers to share tribal knowledge, standardize best practices, and ensure seamless communication across the account. 

What You’ll Do

As a Resident Engineer, you will serve as the technical contact for Arista’s deployments within the customer environment, spanning from high-level design to hands-on operational excellence. Your responsibilities include:

Strategic Technical Leadership

• Design & Architecture: Maintain and update High-Level (HLD) and Low-Level Designs (LLD). Create "As-Built" documentation and Delta Design plans for incremental network expansions.
• Network Audits: Conduct regular configuration and network health reviews to ensure compliance with customer's and Arista best practices.
• Stakeholder Liaison: Interface with Arista Product Management (PM) and Systems Engineering (SE) to communicate customer requirements and influence the product roadmap.

Operational Excellence & Automation

• Infrastructure Management: Manage the upgrade and hardening of the Arista Fabric, including CloudVision (CVP/CVaaS).
• Automation & Integration: Develop and support automation solutions using Arista python based APIs to streamline network operations.
• Change Management: Author Methods of Procedure (MoP), oversee complex change windows, and perform rigorous pre- and post-activity health checks.
• Lifecycle Management: Coordinate with Arista teams for Product Lifecycle Management, ensuring all hardware and software are within supported windows.

Advanced Troubleshooting & Support

• Incident Resolution: Lead advanced troubleshooting for hardware/software issues and act as the primary liaison for customer with the Arista Technical Assistance Center (TAC) to ensure rapid resolution of P1 and escalated cases.
• Proactive Maintenance: Perform routine bug scrubs, impact analyses, and vulnerability assessments to create actionable patching and update plans.
• Root Cause Analysis (RCA): Investigate critical incidents or issues and provide detailed RCA reports and remediation plans to customer leadership.

Project Execution & Reporting

• Proof of Concepts (PoC): Partner with Arista SEs to plan and execute PoCs, demonstrating new features and modules to the customer.
• SLA Compliance: Ensure all customer operations meet agreed-upon SLAs and timelines as defined in the customer's Statement of Work (SoW).
• Performance Reporting: Generate and validate Daily, Weekly, and Monthly reports to provide visibility into network health.

Mentorship & Knowledge Sharing

• Capability Building: Mentor new hires and conduct internal training sessions to ensure the team is proficient in the latest Arista features and fabric deployments.
• Continuous Learning: Participate in advanced technical sessions hosted by Arista Professional Services, TAC and Engineering to maintain subject matter expertise.

Qualifications

• BS/MS with 7+ years of experience in the relevant field 
• Network Certification a plus
• ACE L3 or above level certification would be an advantage

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Additional Information

Arista Networks is an equal opportunity employer.  Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law.  All your information will be kept confidential according to EEO guidelines.