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Michael Kors

Owns multi-brand luxury fashion houses

Assistant Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA$35 /hrIn-person

About the Job

Requirements

  • A minimum of 3 years of retail experience is required.
  • One to two years of specialty management experience is required.
  • The role requires knowledge of merchandise, fashion industry trends, sales policies and procedures, customer service, register functions, cash controls, inventory management, merchandising directives, payroll processes, and human-resources procedures.

Responsibilities

  • Meet personal and store sales goals.
  • Assist in tracking, monitoring, and communicating business results.
  • Ensure all associates provide elevated sales and service levels, and lead by example.
  • Develop personal and associates’ sales techniques to maximize sales.
  • Maintain all sales-related policies and procedures.
  • Develop product knowledge among selling staff.
  • Ensure all associates provide the highest level of customer service.
  • Build and maintain repeat clientele using personal and staff client books.
  • Resolve client problems and complaints quickly and effectively.
  • Assist sales associates with customer-service issues, including dissatisfied customers, returns, and defective merchandise.
  • Collaborate with the store manager on risk management, physical security, store cash controls, and inventory management.
  • Support and assist with staff training on register usage and maintenance.
  • Execute management register functions.
  • Participate in inventories.
  • Execute cash-control procedures, including bank deposits, safe funds, and petty cash.
  • Drive product to and from the offsite location as needed when applicable.
  • Implement and maintain merchandising and visual directives.
  • Ensure the selling floor is neat, clean, organized, and reflects the correct visual image.
  • Ensure deliveries are processed properly and in a timely manner.
  • Identify and communicate product concerns in a timely manner.
  • Communicate inventory needs to support business goals.
  • Assist in recruiting, training, and developing staff.
  • Assist in ensuring payroll and the payroll process are accurate and properly maintained.
  • Evaluate associate performance and provide ongoing feedback.
  • Resolve human-resources issues in a timely and effective manner, partnering with Human Resources when necessary.
  • Support and follow up on training programs and seminars.
  • Ensure professional image and grooming standards are maintained.

About the Company

Michael Kors

Owns multi-brand luxury fashion houses

Michael Kors is a luxury fashion brand that creates accessible luxury clothing, bags, shoes, and accessories. Its product line emphasizes chic, comfortable designs that appeal to a global audience seeking elevated everyday wear. The core brand began under Michael Kors and expanded into a broader fashion group through acquisitions, later rebranding to Capri Holdings Limited to reflect a diversified portfolio. Capri Holdings grew by adding Jimmy Choo and Versace, expanding its presence in the luxury market. In 2023, Capri Holdings was acquired by Tapestry, Inc., forming a larger umbrella of luxury brands, though the deal faced regulatory scrutiny from the U.S. Federal Trade Commission in 2024 over competition concerns. The company's goal is to build a leading global luxury fashion group by combining strong brand names, expanding product categories, and leveraging scale across design, manufacturing, and retail channels.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Los Angeles, CA
Founded
1981

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