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Medical University of South Carolina

Health sciences university in Charleston, SC

Patient Service Representative - College of Dental Medicine

Full-Time
No salary listed
Mid
Charleston, SC, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma and two years of work experience directly related to the area of employment are required; a bachelor's degree may substitute for the related work experience.
  • Some positions require a valid driver's license and a good driving record, or correctable vision of 20/40 in both eyes with or without conventional lenses and physical qualifications under Federal Motor Carrier Safety Regulations Section 391.41, or AAVMA certification.
  • Some positions require eligibility for bonding.
  • The role requires the ability to perform the stated physical functions, including standing, sitting, walking, working indoors and occasionally outdoors or in confined spaces, kneeling, bending, squatting, pinching, using both hands and arms, repetitive upper-limb motions, reaching, finger dexterity, lifting, carrying, lowering and pushing or pulling objects up to 15 pounds, maintaining corrected vision, visual recognition and depth perception, peripheral vision, hearing acuity, gross motor functions with frequent fine motor movements, and working in dusty areas.
  • Complete all required annual trainings in a timely manner.
Responsibilities
  • Greet and register patients, update demographics at every visit, and obtain required signatures on forms and consents.
  • Scan insurance cards, initiate insurance verification, and maintain up-to-date patient records in the Electronic Health Record.
  • Maintain the reception and waiting area in a professional and orderly manner.
  • Schedule appointments accurately using workqueues in the Electronic Health Record.
  • Confirm and manage appointments through timely patient outreach, documenting communications using Electronic Health Record contact notes.
  • Assist Referral Coordinators with scheduling referrals for the assigned clinic.
  • Collect, post, and reconcile payments at point of service according to College of Dental Medicine financial guidelines.
  • Provide patients with receipts and future appointment reminders, and discuss upcoming treatments and associated financial responsibilities.
  • Prepare, reconcile, and submit daily cash, check, and credit card deposits according to College of Dental Medicine and University policies.
  • Answer incoming clinic phone calls using the assigned Avaya Agent login ID, route calls appropriately, and address patient inquiries.
  • Maintain customer service standards, demonstrate professionalism, and adhere to MUSC's Standards of Behavior.
  • Understand and comply with regulatory requirements including HIPAA, OSHA, and MUSC enterprise policies.
  • Assist Department Chairs, Faculty, Residents, Students, and Patient Care Coordinators with patient scheduling, care coordination, and quality assurance initiatives.
  • Support the student accountability program in pre-doctoral clinics.
  • Participate in assigned training, meetings, and other projects or duties assigned by the Manager or Supervisor.
  • Participate in initiatives aimed at improving patient access, service quality, and operational efficiency.
  • Perform all other duties as assigned by the Manager.

About the company

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Medical University of South Carolina

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Medical University of South Carolina is a public academic health sciences university in Charleston, South Carolina. It offers bachelor's, master's, doctoral, and professional degrees through six colleges in dental medicine, graduate studies, health professions, medicine, nursing, and pharmacy.

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