Key Responsibilities
Responsible for technical escalations (remote & onsite) at customer sites, able to use a systematic approach to problem solving and use data driven troubleshooting and diagnostic tools Support and provide technical feedback to improve fleet performance, improvement programs and upgrades
Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms
Develop troubleshooting guides and support technical documentation to enhance field engineers’ knowledge
Functional Knowledge
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
- Understands key business drivers; uses this understanding to accomplish own work
Leadership
- No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
- Explains complex information to others in straightforward situations
Qualifications
Education:
Bachelor’s Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$80,000.00 - $110,000.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
