Operations Analyst - Wealth Management

What You'll Gain / Impact:

• Direct ownership of mission-critical billing and account lifecycle processes that drive firm revenue.
• Hands-on experience with portfolio accounting, CRM, and custodial platforms used across the wealth management industry.
• Opportunity to contribute to automation development and a Salesforce Financial Services Cloud migration that will shape how the team operates.
• A clear path to deepening your RIA operations expertise within a growing, high-caliber firm.

Key Responsibilities:

Account Lifecycle Administration:
Set up clients, households, registrations, and accounts across portfolio accounting and CRM platforms, maintaining data accuracy and system-to-system consistency.
Process account closings and terminations, including final fee treatment and status hygiene.
Maintain the account attributes billing depends on — fee schedule, billing group, and custodian flags — so accounts are billing-ready the day they fund.
Run first-line quality control on new account data, including naming conventions, contact information, household grouping, and client category classification.
Validate new and changed account records against source documentation and resolve missing or conflicting data before downstream billing or reporting is affected.
Monitor daily account and household exception reports for orphaned registrations, duplicate records, and accounts that fail established readiness controls.
Advisory Fee Billing:
Run the advisory fee billing cycle end to end, including pre-bill review, cash adequacy check, fee calculation review, custodial fee submission, and post-submission reconciliation.
Own the month-over-month billing review at the household and account level, and explain every material variance before the cycle is released.
Research fee exceptions — including partial-period billing, terminated accounts, manual adjustments, non-billable assets, and cash shortfalls — and document the final treatment before release.
Prepare per-advisor billing review packages and respond to advisor questions on fee outcomes.
Maintain a forward billing calendar identifying monthly and quarterly deadlines, off-cycle adjustments, and dependencies requiring advisor or accounting input.
Track recurring billing exceptions and trend them by cause to support control enhancements or automation requirements.
Exception Research & Advisor Support:
Serve as the first point of contact for advisor and service team questions on account setup, terminations, and fees
Investigate breaks between systems and document the cause, not only the fix.
Identify patterns in recurring inquiries and data breaks, and surface themes that warrant training, workflow. improvements, or upstream data-quality corrections.
Escalate with a recommendation and the supporting evidence.
Controls & Documentation:
Maintain standard operating procedures and checklists for every recurring process owned, keeping them current as processes evolve.
Run Python-based operational tools in production, test enhancements, and contribute business requirements based on data findings.
Support Salesforce Financial Services Cloud migration workstreams, including household hierarchy, account structure, billing workflow mapping, and data validation.
Maintain recurring control evidence, exception logs, and reconciliation support so processes can be reproduced and reviewed without reliance on individual knowledge.

Candidate Qualifications:

Two or more years in wealth management, RIA, broker-dealer, custodian, or fund administration operations.
Hands-on experience with advisory fee billing or account onboarding at a firm running a portfolio accounting system.
Advanced Excel skills, including lookups, pivot tables, and the ability to reconcile data sets that do not agree on the first pass.
Demonstrated accuracy against fixed, recurring deadlines.
Clear written communication skills sufficient for advisor-facing correspondence.
Preferred:
Experience with portfolio accounting and CRM platforms such as Orion, Salesforce, Practice Engine, Tamarac, Envestnet, Addepar, or Black Diamond.
Familiarity with custodial platforms such as Schwab Advisor Center or Fidelity Wealthscape.
Familiarity with Form ADV, advisory fee billing requirements, or an RIA control environment.
Comfort with or interest in tools such as Copilot, Claude, GPT, Python, SQL, or Power Query.
Experience supporting a platform migration or firm integration.
Bachelor's degree in finance, accounting, business, or a related field, or equivalent working experience.