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Highgate

Hospitality and travel-focused venture capital

Food and Beverage Administrative Assistant

Administrative SupportUpdated on Nov 10
Full-timeSt Pete Beach, FL, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required; experience in a hotel or related field is preferred.
  • At least 2 to 3 years of progressive experience in a hotel or related field is preferred.
  • Must be detail-oriented and organized.
  • Must be able to work in a high-volume, fast-paced, flexible office environment.
  • Must be able to support outlet managers and provide supplemental assistance in outlets as needed.
  • College coursework in a related field is helpful.
  • Computer knowledge and skills are required.
  • Flexible and long hours may sometimes be required.
  • Must be able to lift, carry, push, pull, or otherwise move up to 20 pounds occasionally and up to 10 pounds frequently or constantly.
  • Must communicate effectively, verbally and in writing, with employees and guests at all levels.
  • Must listen to, understand, and clarify concerns raised by employees and guests.
  • Must multitask and prioritize departmental functions to meet deadlines.
  • Must attend required hotel meetings and trainings.
  • Must maintain regular attendance according to the hotel's scheduling needs.
  • Must maintain appropriate personal appearance and grooming, including wearing the proper uniform and name tag.
  • Must comply with hotel standards and regulations for safe and efficient operations.
  • Must contribute to productivity, identify problem areas, and assist in implementing solutions.
  • Must anticipate, prevent, identify, and solve problems as necessary.
  • Must understand and apply complex information and data from various sources to meet objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must maintain confidentiality of information.
  • Must show initiative by anticipating guest or operational needs.
  • Must be available to work holidays, nights, and weekends as needed.

Responsibilities

  • Greet and welcome guests according to hotel standards.
  • Process, review, and monitor departmental payroll for approximately 200 or more Food and Beverage employees, ensuring timely submission and compliance with established procedures.
  • Communicate with Food and Beverage managers about payroll, scheduling, timekeeping, departmental updates, and administrative needs to support accurate operations.
  • Review employee timecards for accuracy and completeness, identify discrepancies and missed punches, and follow up with managers to ensure corrections before payroll deadlines.
  • Maintain and update the Master Function Book with accurate and current event details, schedules, and changes.
  • Prepare, distribute, and communicate banquet event orders and revisions promptly so relevant departments have current event information.
  • Respond to guest inquiries and requests professionally and promptly, including faxing menus, answering questions, and providing information.
  • Type, format, and prepare special menus for Food and Beverage outlets, including holiday menus, seasonal offerings, and special events.
  • Assist with VIP arrangements and coordinate guest room amenities.
  • Compile weekly and monthly forecasts to support staffing schedules, labor planning, food purchasing, and departmental operations.
  • Schedule and coordinate Responsible Vendor and Food Safety Training classes, organize logistics, and communicate training details to participants.
  • Provide administrative support to Food and Beverage leadership through document preparation, data entry, recordkeeping, filing, and maintaining organized departmental records.
  • Support communication among Food and Beverage management, culinary, banquet, outlet, and other resort departments.
  • Maintain confidentiality and accuracy when handling employee, payroll, guest, and departmental information.
  • Perform other assigned duties and special projects supporting the Food and Beverage department.
  • Answer guest inquiries about hotel and conference center services, facilities, and hours of operation.
  • Answer telephone and email messages and respond accordingly.
  • Stay current with applicable computer programs and innovations.
  • Open and distribute mail.
  • File pertinent correspondence in a timely manner.
  • Type correspondence pertaining to the department.
  • Maintain an adequate inventory of office supplies.
  • Support the smooth operation of the office.
  • Type and distribute meeting minutes.
  • Maintain the trace file as needed.
  • Perform other duties as requested by management.

Desired Qualifications

  • Experience in a hotel or related field.
  • At least 2 to 3 years of progressive experience in a hotel or related field.
  • College coursework in a related field.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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