Flyout Field Service Engineer

SAIC is seeking a Flyout Field Service Engineer (FSE) to support the Medusa Sustainment Team, the U.S. Air Force’s solution for defense against small unmanned aerial systems (s UAS). Medusa is a government owned Command and Control (Medusa C2) System of Systems integrating sensors, electronic/kinetic effectors, and advanced algorithms to provide tailorable C sUAS capability for fixed base, portable, mounted, and handheld operations worldwide.
This role is focused on Tier 2/3 and flyout support to Medusa C2 sites. The FSE will provide on site technical assistance, corrective maintenance, system integration, and training to operational units, and will work on site in Huntsville, AL when not deployed.

• Key Responsibilities
  When not traveling, the FSE will work on-site in Huntsville, AL, with responsibilities including, but not limited to:
• Provide field engineering and technical support to maintain and sustain fielded C sUAS systems, equipment, and software at designated locations.
• Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components.
• Coordinate with Government software engineering, test, and fielding teams to install software, hardware, firmware, and cybersecurity updates.
• Perform troubleshooting, fault isolation, and repair down to the Line-Replaceable Unit (LRU) level before elevating to higher maintenance tiers.
• Prepare systems for operation, including system software loading, operator training, and final operational checks.
• Write, review, and create maintenance processes and procedures for C sUAS equipment and the Medusa System of Systems (SoS).
• Assist with packaging and Return Material Authorization (RMA) processes for non mission capable systems or equipment to higher-level maintenance facilities (e.g., SAIC AF C sUAS Regional Support Center in Huntsville, AL).
• Maintain Medusa Gold System configurations, including SW/HW/FW upgrades for verification, and conduct associated training as needed.
• Support and assist the System Engineering Team with SoS technical drawings and schematics, as required.
• Lead training efforts on new software/hardware changes and sustain continuous learning initiatives for operators and maintainers.
• Support the program Field Service Support Desk and perform Tier 2/3 and flyout support to Medusa SoS C2 sites worldwide.
• Provide on-site and telephonic technical support for Airmen regarding system operations and maintenance.
• Conduct training to improve system performance, operator proficiency, and mission readiness.
• Perform daily COLTS review and maintain awareness of COLTS processes and maintenance actions.
• Conduct scheduled equipment inventories to ensure accountability and readiness; assist with equipment check outs and tracking.
• Install software maintenance updates and/or hardware upgrades to maintain system performance and cybersecurity posture.
• Facilitate site status meetings with FSEs, OEMs, and customers to report on system performance, maintenance activities, and upcoming changes.
• Analyze complex systems to identify faults, system failures, maintenance procedures, and part replacements at the LRU level; assist senior technical specialists with deployments as needed.
• Execute corrective maintenance actions to reduce response times and meet contract Key Performance Indicators (KPIs).
• Conduct parts replacements, system upgrades, and deployments using diagnostic tools and technical expertise.
• Perform fault determination and isolation at the LRU level, executing Removal and Replacement (R&R) of failed components both onsite and at depot locations.
• Monitor and analyze system performance trends to improve supportability, reliability, and accessibility.
• Successfully complete required certifications and training, including Medusa C sUAS Administrator and Maintainer courses (minimum passing score of 70) and OEM training courses.
• Assist in optimizing program-of-record software and hardware components for peak functionality.
• Provide independent decision-making and expert recommendations to improve system performance during complex deployments and operational scenarios.
• Provide feedback to program leadership regarding system performance and end user feedback to inform sustainment and modernization efforts.
   

• Bachelor's and two years or more experience
• 5+ years of relevant experience in field service, tactical systems, or complex electronic systems     
     maintenance.
• CompTIA Security+ (or Security+ equivalent) required.
• Must be able to attain and maintain a DoD Secret Clearance.
• Must be a U.S. Citizen.

Technical Background:

• Experience with tactical networks and network troubleshooting.
• Demonstrated experience troubleshooting computer systems and networks.
• Experience providing in field operator training.
• Basic operational knowledge and troubleshooting of Android-based handheld devices.
• Basic Operation knowledge and troubleshooting of Linux

Tools & Software:

• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word).
• Soft Skills & Work Conditions:
• Strong written and oral communication skills; able to clearly communicate via email, phone, and VTC.
• Ability to prioritize and execute tasks in high pressure environments.
• Able to work independently and efficiently with short term deadlines.
• Ability to lift and transport equipment up to 50 pounds without assistance.

Travel:

• Willingness to travel 25–50% CONUS/OCONUS, including potential deployment to hostile/DZ environments.

Desired Skills:

• Military / Domain Experience:
• Military Air Defense background or knowledge (e.g., 31P/3P0X1, FC/AWO, 14W/14W).
• Experience in operation and maintenance of Radar systems (e.g., AN/TPQ 50, LCMR/LSTAR).
• Experience with Electronic Warfare (EW) systems, including CREW (V4/V5).
• Experience with EO/IR camera systems.

Networking & Systems:

• Familiarity with personal computers, switches, routers, IP addressing, network topologies, and 
     troubleshooting procedures.
• Experience with Virtual Machines, VMware ESXi/Infrastructure, Cisco, and/or Windows Server.

Diagnostics & Analysis:

• Experience performing Wireshark data captures and basic packet analysis.

This Flyout FSE role is central to sustaining and enhancing Medusa C sUAS capabilities for the U.S. Air Force, enabling rapid response, high availability, and mission success in demanding operational environments.