Global Cross Border Shipping Lead - Shipping
No salary listed
Expert
Bachelor's
London, UK
In Person
Business & Strategy
About the job
Requirements
- At least 10 years of product or program management, product marketing, business development, or technology experience.
- At least 10 years of experience blending product and program management skills to execute strategic initiatives involving process creation, standardization, and improvement.
- A Bachelor's degree.
- Experience owning or driving roadmap strategy and definition.
- Experience with end-to-end product delivery.
- Experience with feature delivery and product tradeoffs.
- Experience as a product manager or product owner.
Responsibilities
- Own and drive the comprehensive commercial strategy for Amazon Shipping's Cross Border program across all operating geographies.
- Develop pricing models, customer segmentation frameworks, and go-to-market strategies for international parcel delivery.
- Identify and prioritize lane opportunities based on volume potential, margin attractiveness, and strategic value.
- Build and execute partnership strategies with customs brokers, international carriers, and trade facilitators.
- Define value propositions for customer segments and partner with Sales teams to drive customer acquisition and volume growth.
- Lead the transition from commercial strategy to full program ownership as the Cross Border solution scales.
- Design and implement the operational and business framework for international shipping at scale, including process design, business requirements, compliance workflows, and customs and trade management.
- Define the program roadmap from pilot to general availability, establishing milestones and success criteria at each stage.
- Drive cross-functional alignment to ensure operational readiness across sortation, linehaul, customs clearance, and last-mile delivery in destination countries.
- Partner with Product and Technology counterparts to translate business requirements into scalable solutions and ensure consistent customer experience across supported lanes.
- Partner with Product and Technology teams to define and prioritize the Cross Border product roadmap.
- Drive requirements for customs documentation automation, multi-country rate engines, end-to-end tracking, and duty and tax transparency.
- Identify opportunities to leverage Amazon's existing infrastructure and technology to accelerate cross-border capabilities.
- Provide commercial input to pilot programs and gather shipper feedback.
- Drive continuous iteration on the customer experience based on market signals and competitive intelligence.
- Drive performance across cross-border metrics including customs clearance service-level agreement, landed-cost accuracy, transit time consistency, and shipment visibility.
- Partner with Operations and Compliance teams to ensure adherence to international trade regulations, export controls, and country-specific import requirements.
- Lead initiatives to reduce customs exceptions and clearance delays through proactive data quality and documentation standards.
- Define and track key performance indicators that measure program health and identify operational improvement areas across active lanes.
- Build and maintain partnerships with Operations, Sales, Product, Legal, Finance, and international counterparts.
- Drive regular business reviews with senior leadership, providing strategic recommendations and progress updates on commercial performance and scaling milestones.
- Coordinate with regional teams to ensure consistent program implementation across geographies while maintaining flexibility for market-specific requirements and regulatory environments.
Desired Qualifications
- Experience owning technology products.
About the company
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
Company Size
10,001+
Company Stage
IPO
Headquarters
Seattle, Washington
Founded
1994
Get referred to Amazon
See people who can refer or advise you
Simplify's Take
What believers are saying
- AI drives growth: AWS's AI and custom-chip sales each more than doubled, passing $25 billion a year by June 2026.
- Stock grants gained value: shares hit a record in August 2026, making Amazon the fifth company to reach $3 trillion.
- Ads are a third engine beside stores and AWS: they grew 26% to $19.8 billion in the June 2026 quarter.
What critics are saying
- AWS's lead is shrinking: in the June 2026 quarter, Google Cloud grew 82% and Microsoft's Azure 43%, versus AWS's 37%.
- Job security has slipped: Amazon cut 30,000 corporate jobs in October 2025 and January 2026 to reduce management layers.
- Expect five office days a week: Amazon ended its three-day hybrid policy for corporate staff in January 2025.
What makes Amazon unique
- Most of Amazon's profit comes from cloud: AWS made 21% of sales but 60% of operating profit in mid-2026.
- Amazon is America's biggest parcel carrier by volume: it handled 6.9 billion packages in 2025, more than the Postal Service.
- Writing matters more than slides: Amazon meetings open with silent reading of a six-page memo instead of PowerPoint.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours
- Company Equity