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Deluxe

Payment processing, data, and growth platform

Technical Product Analyst 2

Full-TimeUpdated on 10/23/2026
$25 - $30/hr+ Commission + Annual performance incentive plan
Mid
Bachelor's, Associate's
Remote in USA
Remote
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 2 years of help desk and/or customer service experience.
  • At least 2 years of scripting experience, including SQL, Progress, PowerShell, or similar tools.
  • At least 2 years of basic PC troubleshooting and/or repair experience.
  • Document creation skills.
  • At least 2 years of experience with the Microsoft Office suite.
  • Must be at least 18 years of age.
Responsibilities
  • Provide technical customer service to external and internal customers for the assigned Deluxe software.
  • Use internal processes and tools to log, track, update, and complete work items initiated by customers.
  • Take tickets from the application group queue, focusing on complex client software issues while retaining the ability to handle all case types for the assigned software solution when required.
  • Handle cases for software hot-fix updates for in-house clients and serve as a case resource for client escalations.
  • Follow escalation procedures and ensure progress communication includes peers and management.
  • Plan, prioritize, and schedule efforts for escalated case work using sound judgment; work independently on assigned support cases.
  • Communicate clearly and concisely in writing and verbally, and document customer interactions, actions taken, current status, and next steps throughout the support ticket lifecycle.
  • Keep stakeholders updated as needed, including customer updates based on follow-up guidelines.
  • Meet Service Level objectives for response times and follow-up times for all cases.
  • Document troubleshooting methodology and information, analyze facts or conditions regarding support issues, and determine next steps.
  • Contribute to team knowledge to increase resolution times for all case types.
  • Participate in conference calls, meetings, and other collaborative engagements with internal and external customers.
  • Participate in triage and bug-scrub meetings for the assigned solution.
  • Mentor others in areas of expertise and product knowledge.
Desired Qualifications
  • A bachelor's or associate's degree in IT or a related field.
  • A background in programming.
  • Knowledge of the Windows operating system.
  • At least 2 years of Workstation Operating System 10 or 7 experience.
  • At least 2 years of Server Operating System experience.
  • At least 2 years of networking experience with TCP/IP and DNS.
  • At least 2 years of experience with antivirus products, including managed antivirus, CrowdStrike, or Carbon Black.

About the company

Deluxe is a Payments and Data company that helps businesses pay with ease, get paid faster, and grow profits. It provides payment processing and data-enabled solutions that cover the customer lifecycle, from startup to maturity, serving millions of small businesses, thousands of financial institutions, and hundreds of large consumer brands. The company operates at a large scale, processing about $3 trillion in annual payment volume, and leverages its reach and distribution channels to act as a trusted business partner. Unlike smaller peers, Deluxe distinguishes itself through its established track record, extensive network, and ability to support customers throughout their growth journey. Its goal is to enable communities to thrive by enabling smooth payments, faster cash flow, and profitable growth for its customers.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Saint Paul, Minnesota

Founded

1915

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Simplify's Take

What believers are saying

  • Payments and Data exceeded 50% of revenue in Q1 2026, led by 26.3% Data growth.
  • Q2 2026 guidance implied $1.985-$2.05 billion revenue and $200 million free cash flow.
  • Celero adds more than $200 million revenue and accretive EPS after integration.

What critics are saying

  • Deluxe added $375 million Term Loan A to fund Celero, raising leverage pressure.
  • Print revenue fell 5.9% in Q1 2026, still over half of sales.
  • A failed Celero integration traps Deluxe in declining print economics by 2027.

What makes Deluxe unique

  • Deluxe’s Celero close on July 31, 2026 gives it $70 billion transaction volume scale.
  • Washington Trust Bank and Dollar Bank deals deepen Deluxe’s embedded merchant-services channel.
  • Deluxe still controls America’s largest check-printing franchise, cushioning cash flow.

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Benefits

  • Health Insurance
  • Paid Vacation
  • 401(k) Company Match
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Family Planning Benefits
  • Tuition Reimbursement

Company News

The Journal News
Oct 6th, 2026
Vikar Technologies and Deluxe partner to simplify check orders for financial institutions.

Vikar Technologies and Deluxe partner to simplify check orders for financial institutions. Distributed by EIN Presswire This integration connects Vikar's account-opening solution directly to Deluxe Payments, streamlining check ordering for financial institutions. By integrating Deluxe into the Vikar platform, we're helping financial institutions streamline check ordering, reduce duplicate data entry, and give employees a simpler way to complete the process." - Glenn Bolstad, CEO of Vikar Technologies ISELIN, NJ, UNITED STATES, October 6, 2026 /EINPresswire.com/ - Vikar Technologies, a leading provider of digital account-opening and lending solutions for financial institutions, has announced a partnership with Deluxe Corporation to bring payment capabilities directly into Vikar's platform. The integration enables pre-filling the financial institution's and client's forms, reducing manual data entry and simplifying the process of establishing an account and ordering checks. "Opening an account involves a number of important follow-up steps, and each manual handoff creates another opportunity for delays or errors," said Glenn Bolstad, Founder and CEO of Vikar Technologies. "By integrating Deluxe into the Vikar platform, we're helping financial institutions streamline check ordering, reduce duplicate data entry, and give employees a simpler way to complete the process." Together, Vikar and Deluxe are creating a seamless process that supports employees beyond establishing an account. At any point in the client relationship, an employee can order checks or set up other payment methods in an easy one-and-done manner. "Deluxe is committed to helping financial institutions simplify essential processes and better serve their clients," said Hans Molenaar, Strategic Alliances Director at Deluxe. "Our integration with Vikar creates a better way to complete orders." About Vikar Technologies Vikar helps banks and credit unions open more accounts, close more loans, and build stronger relationships all from a single, intelligent platform. Its AI-powered platform unifies consumer and commercial account opening, lending, underwriting, KYC/KYB, compliance, treasury, and wealth management, eliminating friction, accelerating decisions, and strengthening controls. Built to support complex commercial relationships and seamlessly integrated with core banking systems and fintech partners, Vikar delivers a modern, unified experience across deposits and lending that drives growth and lasting customer relationships. Learn more about Vikar: www.vikartech.com About Deluxe Deluxe, the original payments company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world's largest consumer brands, while processing more than $2 trillion in annual payment volume. Our reach, scale, and distribution channels position Deluxe to be our customers' most trusted business partner. To learn how we can help your business, visit us at www.deluxe.com. Media Contacts: Keith Negrin VP of Communications, Deluxe [email protected] + 1 612-669-1459 Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. Media gallery Information contained on this page is provided by an independent third-party content provider. XPRMedia and this Site make no warranties or representations in connection therewith. If you are affiliated with this page and would like it removed please contact [email protected]

Deluxe Corporation
Sep 20th, 2026
Deluxe Closes Transformative Acquisition of Celero Commerce

Transaction further accelerates company’s transformation toward growing Payments and Data segments MINNEAPOLIS--(BUSINESS WIRE)-- Deluxe…...

Boland Hill Media, LLC
Aug 18th, 2026
Francisco Partners acquires Weave and other digital transactions news briefs from 8/18/26.

Francisco Partners acquires Weave and other digital transactions news briefs from 8/18/26. * Francisco Partners has agreed to acquire Weave Communications Inc. in a deal valued at $650 million, representing a 34% premium to Weave's share price. Weave is an 18-year-old payments-software developer specializing in health care. The news follows by a week Francisco Partners' deal to acquire Canadian payments platform Moneris Solutions Corp. in a $1.43 billion (U.S.) deal. * Klarna Group plc said chief financial officer Niclas Neglen and chief marketing officer David Sandstrom will leave the company early next year. Neglen has been CFO for six years, while Sandstrom has served nine years as CMO. A search for a new CFO is in progress, the company said. Additionally, Klarna reported its second-quarter gross merchandise volume reached $36.6 billion, up 18% year-over-year, helping to drive up revenue 27% to $1.042 billion. Net income totaled $9 million, reversing a $53-million net loss a year ago. The company's active consumers reached 120 million, up 8%, while its merchant count soared 54% to 1.2 million. * Some 27% of consumers indicated they would choose a restaurant that avoided AI, down from 41% a year ago, indicating increased consumer acceptance of the technology in foodservice, according to research commissioned by PAR Technology Corp. The results stem from a survey of 1,000 consumers in June. Prior year results come from a PAR-backed survey of the same number of consumers in March 2025. * Square announced an expanded relationship with restaurant-technology developer OpenTable. The move is expected to connect reservations, payments, and guest information in a single view for restaurants. * Stablecoin-technology provider Rain has announced the launch of the Agentic Payments Alliance. Other founding members include Visa, Mastercard, Fiserv, Circle, Solana, and Remitly. The move comes as much of the technology undergirding agentic commerce is still under development, the parties say. * The dLocal payments platform has been named the latest payment-processing partner for UATP One, UATP's merchant-services platform. UATP is a globe-spanning payments network owned by airlines. Nuvei is another UATP partner. * Payments platform Synchrony announced it will work with OpenAI to support AI capability in financing and rewards for shopping and at checkout. * PayRange has agreed to provide mobile-payment technology for Electrolux laundry machines used at laundromats. * Deluxe Corp. named Kevin Jones president of its Merchant Services unit. Jones joined Deluxe this month as the result of the company's $625-million acquisition of Celero Commerce, which he founded in 2018. * Transaction Network Services, or TNS, named Michael Johnson global managing director for its Payments Market unit. Johnson joined the company in 2017 as vice president of Asia-Pacific operations.

PrintCan
Jul 15th, 2026
Deluxe Diversifying From Printing

Printing Industry News for Canada | RSS | 15 July 2026 Deluxe diversifying from printing. MINNEAPOLIS - | Nebs in Midland, Ontario now Deluxe Canada was listed as Canada's 20th largest printer. | Deluxe announced that it has entered into agreement to acquire Celero Commerce ("Celero"), a financial technology company focused on optimized payment solutions for small to mid-sized businesses and strategic partners, for $625 million. The transaction advances the ongoing Deluxe transformation strategy to shift the revenue mix towards higher growth Payments and Data segments. | Deluxe Corporation has sales $535 million including their Canadian operation. | Post-closing, the combined Payments and Data businesses are expected to increase to 57% of 2026 revenue, compared to 31% in 2020. Deluxe is the largest cheque printer in the US and also owns NEBS Business Products in Midland, Ontario, now Deluxe Canada was listed as Canada's 20th largest printer. Deluxe Canada out of Midland prints cheques, stationary and business forms. Estimated to be doing sales of $50 million plus. Deluxe Corp sold their Safeguard dealer division in February to Proforma.

Electronic Payments International
Jun 19th, 2026
Deluxe to acquire payment-processing firm Celero Commerce for $625m.

Deluxe to acquire payment-processing firm Celero Commerce for $625m. Headquartered in Nashville, Celero Commerce delivered more than $200m in revenue last year. Deluxe has signed a definitive agreement to acquire payment-processing company Celero Commerce in an all-cash deal valued at around $625m, plus payment of certain seller transaction expenses and other adjustments. In a statement yesterday (18 June), Deluxe said the deal advances its ongoing "transformation strategy" to shift the revenue mix towards higher growth Payments and Data segments. On a proforma basis, the combined Payments and Data businesses are expected to represent 57% of 2026 revenues post-closing, compared with 31% in 2020. The company will fund the transaction through committed debt financing. Deluxe president and CEO Barry McCarthy said: "Adding Celero immediately accelerates its transformation and shifts its revenue mix decisively towards its growing Payments and Data segments. Celero has loyal customers, partners, and employees, as well as strong financials and corporate culture, all of which are a natural fit with Deluxe. "Combined, the two companies will broaden its distribution reach and deepen its presence across key verticals including financial institutions, independent software vendors, and independent sales organisation partner channels. "At Deluxe, we have a proprietary, fully-scaled processing platform that will compliment and seamlessly integrate with Celero and their technology to deliver a compelling value proposition for customers." Headquartered in Nashville, Celero Commerce provides payment processing services, business management software, and data intelligence to small and mid-sized businesses. The company delivered more than $200m in revenue last year. Deluxe added the combination is expected to strengthen the "go-to-market" approach through a wider partner network and expanded sales coverage. Celero also brings an established partner base, adding around 60 new partners in 2025, from a base of 375 partners. Last year, Deluxe and Celero processed around $70bn in combined gross transaction volume. Deluxe, which is one of the largest paper-cheque producers in US, further added the transaction is expected to be accretive to adjusted EPS in the first year following closing. Celero Commerce founder and CEO Kevin Jones said: "This is an exciting next chapter for Celero, its employees, partners, and customers. "At Celero, we've always focused on helping businesses thrive through innovative technology, exceptional service, and strong strategic partnerships. Deluxe shares those values, and this combination allows us to accelerate that mission faster than we could have independently." The transaction is subject to US regulatory approvals and customary closing conditions. Closing is expected in the third quarter of 2026.