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All Accor

Global hotel management, franchising, loyalty program

Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeLyon, FranceIn-person

About the Job

Requirements

  • Proven customer service experience in hospitality or reception.
  • Fluency in French and English is required.
  • Strong organizational and time-management skills.
  • Proficiency with telephone systems, reservation software, and computer applications.
  • Ability to multitask and prioritize in a dynamic environment.
  • Problem-solving ability and capacity to address customer concerns with patience and empathy.
  • Attention to detail and accuracy in administrative tasks.
  • Flexibility to work varied schedules, including evenings and weekends.

Responsibilities

  • Welcome guests warmly and professionally, providing a positive first impression.
  • Answer, screen, and direct telephone calls and inquiries to the appropriate services.
  • Manage guest arrivals and departures, process reservations, and assign rooms.
  • Schedule appointments, reservations, and special requests accurately.
  • Maintain cleanliness, organization, and presentation of the reception area.
  • Provide guests with information about hotel amenities, local attractions, and services.
  • Handle guest requests and concerns empathetically and resolve issues promptly and professionally.
  • Perform administrative tasks including data entry, filing, and documentation.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
  • Manage multiple tasks while remaining calm during peak periods.

Desired Qualifications

  • Experience with hotel management systems; Opera experience is a plus.
  • Language skills beyond French and English.
  • Previous experience in a luxury hotel or upscale hospitality establishment.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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