Insurance Claims Officer
About the job
- HKDSE / HKCEE or above in any discipline.
- Valid passes in IIQE Paper 1 and Paper 2 (General Insurance).
- At least 2 years of experience in customer service or the insurance industry, including at least 1 year in motor insurance claims.
- Working knowledge of motor insurance products, policy wordings, and the Hong Kong claims process.
- Strong command of spoken Cantonese and written Chinese and English.
- Ability to work independently, manage a caseload under pressure, and meet service turnaround targets.
- Proficiency in Google Workspace and comfort learning new digital systems.
- Handle inbound calls and written enquiries by email and WhatsApp about policy application status, product information, coverage questions, and claims matters.
- Explain policy terms, coverage scope, and claims procedures clearly and accurately to customers in a professional and empathetic manner.
- Receive and process claims notifications; collect, review, and follow up on required supporting documentation from customers.
- Verify policy validity, coverage applicability, and document completeness before referring claim submissions to insurance partners.
- Maintain accurate claims records in internal systems, ensuring a full audit trail and data integrity.
- Monitor claim progress and proactively update customers on status, outstanding requirements, and expected timelines.
- Liaise with insurers, loss adjusters, surveyors, repairers, and internal Operations and Finance teams to ensure timely and professional service delivery.
- Escalate complex, disputed, or high-value cases with clear case summaries and recommendations.
- Independently investigate and resolve problem cases, complaints, and service exceptions, escalating only where appropriate.
- Identify recurring claims issues or process gaps and suggest practical improvements to workflows and customer communications.
- Support ad hoc projects and tasks as assigned.
About the company
GOGOX operates an app-based logistics platform in Asia that connects people and businesses with a large network of independent drivers for on-demand and scheduled deliveries. It uses a two-sided marketplace where shippers post jobs and drivers accept bookings; revenue comes from transaction fees, plus driver services and enterprise analytics. Its asset-light model relies on motorcycles, vans, and trucks across 370+ cities with a driver network exceeding 7 million, and it has expanded beyond van-hailing with the Kuaigou Dache brand in China and a unicorn milestone from merging with 58 Suyun. The goal is to simplify and scale reliable last-mile and freight delivery for individuals and businesses by building a broad, connected logistics marketplace across Asia.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$376.9M
Headquarters
Central and Western District, Hong Kong
Founded
2013
Get referred to GoGoX
See people who can refer or advise you
Simplify's Take
What believers are saying
- 2025 revenue rose 1.6% to RMB670.6 million despite a tough logistics market.
- Enterprise services grew 9.4% to RMB476.4 million, now 71% of revenue.
- GoGoX added Carousell bulky delivery and Singapore NDCA advocacy in 2025.
What critics are saying
- 2025 gross profit fell 13.8% while adjusted EBITDA stayed negative RMB78.6 million.
- Cash and equivalents dropped to RMB91.8 million, pressuring operations through 2027.
- Platform service revenue fell 20.2% after subsidy cuts, exposing weak consumer demand.
What makes GoGoX unique
- GoGoX spans vans, trucks, couriers, and bulky-item logistics across Asia.
- Hong Kong and overseas markets supplied 80.3% of 2025 revenue, diversifying China dependence.
- Carousell, NDCA, and Kai Tak partnerships embed GoGoX inside customer workflows.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours