Global Chapter Lead - Marketing Technologies

Chubb is seeking a senior technology leader to define and lead the strategy, vision and evolution of its global Marketing Technology and digital workplace portfolio. This individual will bring deep expertise in modern marketing technologies, particularly the Adobe technology ecosystem, and a strong understanding of the emerging technologies reshaping marketing organizations globally. Working closely with Marketing, Communications and business leaders, they will help shape Chubb's Marketing Technology strategy, bringing forward new ideas and identifying opportunities to leverage AI, data, automation and emerging technologies to create new capabilities and enhance customer, partner and employee experiences. 

This leader will build and develop the global technical organization needed to deliver that strategy, bringing together teams across platforms, functions and geographies, developing talent and future leaders, and creating a highly collaborative, high-performing organization. The role will have end-to-end responsibility for the engineering, delivery, production support, operations and continued modernization of a broad portfolio spanning digital experience, marketing automation, CRM, customer data and personalization, SharePoint applications, the corporate intranet and other marketing technologies, ensuring existing platforms and services remain stable, secure, resilient and well supported while continuing to introduce new capabilities.

Key Responsibilities

Platform and Technology Leadership

• Provide strategic leadership for the Adobe technology ecosystem, CRM technologies including Salesforce, and the broader marketing technology portfolio.

• Oversee capabilities spanning digital experience, customer data and insights, personalization, content management, marketing automation, analytics and digital workplace technologies.

• Bring a strong understanding of the global MarTech landscape and the evolving capabilities of AI, ensuring Chubb effectively and responsibly leverages these technologies while identifying new opportunities to transform marketing capabilities, experiences and ways of working.

• Ensure platforms and services are secure, resilient, scalable, well supported and continuously modernized.

Strategy and Organizational Leadership

• Own the global MarTech strategy, operating model, multi-year roadmap and investment priorities, aligned with Marketing, Communications and enterprise technology objectives.

• Build and develop a high-performing global organization, establishing clear roles, accountability and best practices across product, architecture, engineering, delivery and operations.

• Define and implement the target operating model and chapter structure, with KPIs measuring delivery performance, service health and business outcomes.

Engineering, Delivery and Operations

• Establish consistent architecture, engineering, Agile delivery, release management and operational practices across the portfolio.

• Lead portfolio planning and prioritization, balancing business demand, engineering capacity, platform health, dependencies and investment needs.

• Drive modernization and ensure business-critical platforms, applications, data and integrations remain reliable, secure and effectively supported.

Business Partnership, Governance and Financial Leadership

• Serve as the senior technology partner to Marketing, Communications and business leaders, translating business objectives into technology strategies, roadmaps and measurable outcomes.

• Ensure the MarTech portfolio meets security, privacy, accessibility, compliance, data governance and risk-management requirements.

• Own portfolio financial planning, resource strategy, vendor performance, software and services spend, contracts and license optimization.

• Communicate portfolio health, business value, investment priorities and risks to senior business and technology leadership.

• 12+ years of progressive technology leadership experience, with significant responsibility for marketing technology, digital platforms, customer experience or enterprise applications. 
• Deep knowledge of the global MarTech landscape and Adobe technology ecosystem, with a strong understanding of industry trends and the evolving role of AI in marketing. 
• Proven success building, developing and leading high-performing global technology organizations, including through organizational and technology transformation. 
• Experience leading complex enterprise technology portfolios across strategy, architecture, engineering, delivery, production support and operations. 
• Strong track record partnering with senior Marketing, Communications, Digital, Data and business leaders to shape strategy and translate business priorities into technology capabilities. 
• Experience with CRM and marketing automation technologies such as Salesforce, along with digital experience, customer data, personalization, analytics and content management technologies. 
• Strong executive presence and demonstrated financial and commercial leadership, including budgets, workforce planning, vendors and software and services contracts. 
• Bachelor's degree in Computer Science, Engineering, Information Systems or equivalent relevant experience in financial services or insurance preferred.

The pay range for the role is $148,500 to $214,500. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.