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Honeywell

Diversified industrial conglomerate: aerospace, automation, safety

Field Service Manager

Field ServiceConfirmed live in the last 24 hours
Full-timeSouth KoreaNo salary listed

About the Job

Requirements

  • A bachelor's degree or equivalent qualification in Engineering, Automation, Control & Instrumentation, Electronics, or a related technical or business discipline.
  • At least 10 years of relevant professional experience in field service, industrial automation, process control, maintenance, engineering, or a related environment.
  • At least 5 years in a people-manager role.
  • Strong leadership, ownership, problem-solving, and decision-making capabilities.
  • Good understanding of field service delivery and customer support operations.
  • Ability to collaborate effectively across Sales, Service, Engineering, and other functions.
  • Strong communication and stakeholder-management skills.
  • Strong commitment to safety, quality, and customer satisfaction.
  • Ability and willingness to travel to customer sites as required.
  • English communication capability sufficient to collaborate effectively with regional and global teams.

Responsibilities

  • Operate and grow the assigned territory as the business and P&L owner.
  • Own the financial performance of the assigned area, customers, and field service team.
  • Work closely with Sales/Account Managers to develop and execute strategies for sustainable business growth.
  • Drive service growth opportunities based on customer needs, installed-base requirements, and field insights.
  • Support achievement of business and AOP commitments through effective planning and execution.
  • Build and maintain strong, trusted relationships with customers across multiple levels of their organizations.
  • Develop greater width and depth of customer relationships and serve as a key service leadership contact.
  • Understand customers’ operational priorities, challenges, and lifecycle needs, and coordinate appropriate Honeywell resources to address them.
  • Own and drive Plan for Every Customer (PFEC) activities for the assigned customer base.
  • Work with Sales and technical teams to identify opportunities for service, upgrades, modernization, and lifecycle support.
  • Lead and support Field Service Specialists assigned to the territory.
  • Ensure field resources are effectively aligned with customer and business priorities.
  • Work with the Field Operations Manager to identify and address Field Service Specialist training and competency-development needs.
  • Promote ownership, accountability, collaboration, and continuous learning across the field service organization.
  • Encourage sharing of technical knowledge and field best practices within the team.
  • Ensure service commitments are delivered effectively and in alignment with customer expectations.
  • Coordinate with Field Service Specialists, Technical Support Center, Field Service Managers, Project Managers, and other support functions to resolve customer and operational issues.
  • Engage the appropriate organizational support structure to meet business and customer commitments.
  • Maintain focus on service quality, responsiveness, operational discipline, and customer satisfaction.
  • Support effective prioritization and escalation of critical customer issues.
  • Collaborate with Sales to develop customer and territory growth plans.
  • Partner with Technical Support Center representatives to convert customer requirements into horizontal offerings.
  • Support pipeline development and service growth by identifying opportunities within the installed customer base.
  • Coordinate with relevant stakeholders to secure investments and resources required to support growth, customer engagement, and service capability.
  • Work effectively with regional and global teams when additional expertise or support is required.
  • Demonstrate strong leadership in Health, Safety and Environment (HSE) and ensure field activities are conducted in accordance with applicable Honeywell and customer requirements.
  • Promote a strong safety and quality mindset throughout the field service organization.
  • Ensure risks, customer concerns, and significant technical or service issues are appropriately communicated and escalated.

Desired Qualifications

  • Experience working directly with industrial customers such as Oil & Gas, Refinery, and Power.
  • Experience with Honeywell systems/products or comparable industrial automation and control technologies.
  • Knowledge of distributed control systems (DCS), process control, industrial automation, instrumentation, networking, or related technologies.
  • Experience in lifecycle services, maintenance, modernization, upgrades, migrations, or retrofit projects.
  • Experience leading field service engineers or other technical service professionals.
  • Demonstrated experience in service business growth, financial management, or territory management.

About the Company

Honeywell

Diversified industrial conglomerate: aerospace, automation, safety

Honeywell operates in four main areas—aerospace, building automation, performance materials and technologies (PMT), and safety and productivity solutions (SPS). Its products couple hardware, software, and services, delivering integrated solutions for customers in design, manufacturing, installation, maintenance, and analytics. It stands out through a broad, diversified portfolio, a global presence, and the ability to connect multiple stages of the product lifecycle into one ecosystem. The company aims to help customers operate more reliably and efficiently, reduce costs and environmental impact, and grow recurring revenue by offering solutions, services, and digital platforms that link its hardware and software offerings.

Company size
10,001+
Company stage
IPO
Headquarters
Charlotte, NC
Founded
1906

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