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Baystate Health

Operates regional hospitals and health services

Medical Assistant - Family Medicine

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeGreenfield, MA, USA$20.79 - $34.33 /hr

About the Job

Requirements

  • A high school diploma or GED is required.
  • AHA Basic Life Support for Healthcare Providers is required.
  • MA I: Graduation from an accredited medical assistant program is preferred, or demonstrated MA I competencies evaluated by the hiring manager with at least 1 year of medical-office experience.
  • MA II: Graduation from an accredited medical assistant program, or demonstrated MA II competencies evaluated by the hiring manager for the hiring level, with at least 3 years of current relevant medical assistant experience in a medical practice setting.
  • MA III: Graduation from an accredited medical assistant program with at least 5 years of current relevant medical assistant experience in a medical practice setting is preferred; alternatively, demonstrated MA III competencies with at least 5 years of such experience, or at least 2 years as an MA II at Baystate Health with demonstrated MA III competencies.
  • MA IV is an internal career-ladder level requiring at least 2 years as an MA III at Baystate Health and demonstrated competencies for promotion. Graduation from an accredited medical assistant program and registration or certification by a third-party credentialing body are required.
  • Third-party credentialing may be through ARMA, AMT, CCMA through NHA or AAMA, or NCMA through NCCT.

Responsibilities

  • Room patients; gather vital signs, review histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.
  • Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
  • Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and accurately document data within established timeframes.
  • Perform approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing; perform phlebotomy and administer immunizations in accordance with organizational policy.
  • Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
  • In applicable service lines, assist with abortion services or pregnancy-loss visits and procedures, including collecting supplies, printing consents, organizing instruments and medications, and/or assisting with cervical dilator insertion for surgical abortion procedures.
  • Assist providers with pelvic and breast exams for all patients.
  • Assist with cervical cytology screening and complete the appropriate forms.
  • Assist with in-office surgical procedures, including miscarriage management, biopsies, colposcopy, and LEEP procedures of the cervix.
  • Assist transgender and non-binary patients seeking gender-affirming therapy and/or surgery.

About the Company

Baystate Health

Operates regional hospitals and health services

Baystate Health is a large healthcare organization serving western Massachusetts with about 13,000 employees and five hospitals that together house around 980 beds. It provides a wide range of patient care and community health services and aims to improve the health of people in its communities every day with a focus on quality, safety, value, and experience. Its work spans patient care from the bedside to education and workplace health, reflecting a community-first mission where treating people with dignity and equity matters. The organization positions itself as a major regional provider and economic driver, emphasizing accessible care and local impact. What sets Baystate Health apart is its scale in western Massachusetts, its integrated approach to care and community health, and its role as a local employer and leader in health outcomes. The goal is to make healthcare accessible and to continually improve health and wellness for the communities it serves.

Company size
5,001-10,000
Company stage
Grant
Total funding
$3.9M
Headquarters
Springfield, IL
Founded
1873

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