At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

* SELECTION PROCESS:

As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.

ACCOUNTABILITY STATEMENT

The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.

ESSENTIAL RESPONSIBILITIES

Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

JOB QUALIFICATIONS

EDUCATION

High School Diploma/GED is required.
Associate’s degree is preferred.

EXPERIENCE

Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.

KNOWLEDGE, SKILLS & ABILITIES

Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

ADDITIONAL JOB DESCRIPTION

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client’s or member’s needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources

About the company

VyStar Credit Union provides financial services such as savings and checking accounts, loans, mortgages, credit cards, and investment options for its members. It is a member-owned cooperative serving people who live or work in Central to North Florida, parts of Georgia, and military members and their families worldwide. Members access services through branches, online and mobile banking, and a variety of loan products including auto, home, and personal loans, with VyStar being a leading mortgage lender in Northeast Florida. VyStar funds loans by pooling members’ deposits, earns income from interest and fees, and uses its structure to offer competitive rates and lower fees while supporting community programs and financial education. Its goal is to help members reach their financial goals and strengthen the communities it serves.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Jacksonville, Florida

Founded

1952

Get referred to VyStar Credit Union

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Simplify's Take

What believers are saying

September 2026 Clermont branch expansion extends VyStar deeper into Central Florida growth corridors.
July 2026 FMSI beta adoption should improve branch staffing, waits, and service consistency.
VyStar’s January 2026 Computerworld top-five IT ranking helps recruit technical talent.

What critics are saying

September 2026 Mary Maier lawsuit alleges VyStar mishandled a $42,000 fraud claim.
Jacksonville Sheriff’s Office is investigating similar VyStar fraud reports, intensifying trust damage.
An unresolved fraud-control scandal can trigger member flight and regulatory scrutiny in 2026.

What makes VyStar Credit Union unique

VyStar’s August 2026 UF partnership ties banking to Jacksonville workforce development.
VyStar’s June 2026 Diebold Nixdorf overhaul modernizes 200-plus ATMs with AI monitoring.
VyStar’s August 2026 Jim Ryan hire signals serious fintech and branch-innovation ambition.

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Benefits

401(k) Retirement Plan

Company News

SLTablet

Sep 19th, 2026

VyStar Credit Union celebrates its Clermont location.

VyStar Credit Union celebrates its Clermont location. September 19, 2026 VyStar Credit Union recently celebrated its newest branch office at 4601 Collina Terrace in Clermont with a ribbon-cutting ceremony officiated by the South Lake Chamber of Commerce. The event marked the credit union's continued growth in Lake County and the greater Orlando region. Community leaders, local business representatives and VyStar team members gathered for the ribbon-cutting ceremony to welcome the financial institution to the growing Clermont community. The location represents VyStar's second branch in Lake County, reinforcing the organization's commitment to serving members throughout Central Florida with expanded access to financial services and personalized banking solutions. The Clermont branch offers a full range of financial products and services, including the credit union's popular VyStar+ Checking account, designed to provide members with added value and everyday savings.

The Savannah Tribune

Aug 5th, 2026

VyStar Credit Union names fintech innovator Jim Ryan to drive strategic growth and innovation.

VyStar Credit Union names fintech innovator Jim Ryan to drive strategic growth and innovation. VyStar Credit Union is pleased to announce that Jim Ryan, a recognized leader in the credit union and financial technology industries, is joining the organization as Senior Vice President of Strategic Initiatives. In this role, Ryan will help advance VyStar's long term strategic priorities, support innovation initiatives, strengthen industry partnerships and identify opportunities that enhance member value while positioning the credit union for continued growth. Ryan joins VyStar from Curql Collective, a credit union backed fintech investment ecosystem with more than 160 credit union partners. As Vice President of Strategy and Growth, he helped connect credit unions with emerging technologies, supported the growth of more than 50 fintech partnerships and contributed to the successful Curql Fund II, a $360 million fund that became the largest credit union led fintech fund in the industry's history. Prior to Curql, Ryan held executive leadership roles at Financial Center First Credit Union and Financial Center Services CUSO. His experience spans strategic planning, business development, lending, relationship management, and fintech, giving him a unique perspective on the opportunities shaping the future of financial services. Throughout his career, he has helped organizations grow, embrace innovation, and strengthen collaboration across the credit union movement. "Jim is one of the most respected relationship builders and strategic thinkers in the credit union industry," said Joel Swanson, Executive Vice President and Chief Lending Officer, VyStar Credit Union. "He understands how to bring people together around a common purpose and turns ideas into action. His experience connecting credit unions, fintechs and industry leaders will help us accelerate innovation, strengthen strategic partnerships, and continue delivering exceptional value to our members and communities." Ryan's contributions to the industry have earned national recognition, including multiple Credit Union Times Luminary awards and CUNA awards for innovation, financial education and leadership. "VyStar has earned an incredible reputation for serving members, supporting communities and embracing innovation," said Jim Ryan. "It is an honor to join an organization that shares my passion for the credit union movement and helping people achieve financial well-being. Now, it's time to go to work, build on VyStar's strong foundation and together shape what comes next." future." Ryan's leadership extends beyond his professional achievements through volunteer service, industry advocacy and advisory roles with nonprofit boards and fintech accelerator initiatives. That combination of service, collaboration, and innovation reflects VyStar's purpose-driven approach to helping members achieve financial well-being and building stronger communities.

Finopotamus

Jul 9th, 2026

VyStar Credit Union expands partnership with FMSI to advance branch performance strategy.

VyStar Credit Union expands partnership with FMSI to advance branch performance strategy. * 6 hours ago Credit union joins FMSI's AI analytics beta program to enhance member experience and strengthen branch performance SALT LAKE CITY - July 9, 2026 - VyStar Credit Union, an FMSI client since 2018, is expanding its use of FMSI's workforce and branch optimization platform to give branch teams deeper insight into performance across its network, helping members receive faster, more consistent service both in-branch and online. As part of the expanded partnership, VyStar will join FMSI's beta program for new AI-driven analytics, giving teams better visibility so they can serve members more effectively. Providing clearer insight into branch performance and service opportunities enables teams to take more informed action while strengthening the overall member experience. The expansion comes as VyStar continues to see strong appointment-based scheduling activity across its branches, a trend the credit union has maintained even as appointment volume has leveled off as member preferences continue to evolve. VyStar remains focused on expanding digital and self-service options while ensuring members continue to have flexible, convenient ways to access support, whether they prefer in-branch, online or by appointment. "Our focus is always on delivering a better experience for our members, which is why we are excited about this next step with FMSI," said Corey Kreuter, VP Member Experience Support Systems Product Management, VyStar Credit Union. "By using data to better understand how our branches operate, we can make smarter decisions that improve service, reduce wait times, and create a more consistent, accessible experience for every member, whether online or in person." "VyStar has built a strong operational foundation and continues to evolve how it uses data, moving beyond day-to-day branch operations to uncover insights that help guide what comes next," said Jacob Reeves, general manager, FMSI. "That's exactly the conversation our AI analytics work is built for, and we're glad VyStar is one of the first credit unions helping shape it." About FMSI FMSI helps banks and credit unions drive revenue through their branches. For more than 20 years, the company has provided branch performance and workforce management software that gives financial institutions better visibility into how their branches actually operate - from appointment scheduling and lobby management to staff scheduling and analytics. FMSI relaunched in late 2025 and currently serves more than 140 financial institutions across the United States. For more information, visit www.fmsi.com. About VyStar Credit Union VyStar Credit Union is the second-largest credit union headquartered in Florida, with 79 full-service branches across Florida and Georgia, more than 1 million members and assets of over $14 billion. VyStar is a major employer in the region with over 2,300 employees across the communities it serves. VyStar membership is open to everyone who lives or works in the 49 contiguous counties of Central to North Florida, 29 Georgia counties, as well as past and present military members and their families all over the world. Members benefit from convenient access to over 55,000 surcharge free ATMs worldwide. VyStar has earned national recognition from Time Magazine, Fortune, USA Today and Forbes for excellence in financial services, innovation and customer service, reflecting its commitment to delivering value and exceptional experiences to members. For more information, visit vystarcu.org, and follow Finopotamus LLC on Facebook, Instagram, X (Twitter), and LinkedIn.

FinancialContent

Jun 8th, 2026

Reset raises $6M seed funding from credit union customers to expand earned wage access platform

Reset, an earned wage access platform for credit unions and community banks, has raised $6 million in seed funding, bringing total capital raised to over $8 million. More than two-thirds of the round came from credit union customers, including Georgia's Own Credit Union, InTouch Credit Union, Chartway Credit Union, VyStar Credit Union and One Washington Financial. The platform embeds into financial institutions' technology stacks, allowing members to access earned wages daily through a credit union-issued card. Reset cardholders show a 27% increase in deposits, maintain checking balances 36% higher than previous levels and generate 20% more credit interchange revenue for their institutions. The company will use the funding to expand sales capacity, deepen product development and accelerate deployments. Reset was recently named to Filene Research Institute's FiLab programme and is piloting with six credit unions representing 1.2 million members.

The Outlook

May 5th, 2026

VyStar Credit Union selects Diebold Nixdorf's Branch Automation Solutions to optimize its self-service network.

VyStar Credit Union selects Diebold Nixdorf's Branch Automation Solutions to optimize its self-service network. PR Newswire Today at 5:07am PDT Comprehensive end-to-end managed services and ATM fleet modernization will enhance security, operational efficiency and member experience. NORTH CANTON, Ohio, May 5, 2026 /PRNewswire/ - Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop, today announced that VyStar Credit Union is expanding its long-standing partnership with Diebold Nixdorf by adopting the company's Branch Automation Solutions, an end-to-end software-enabled managed services suite. VyStar will benefit from around-the-clock monitoring, remote resolution of ATM faults and more. These operational capabilities are enhanced by real-time artificial intelligence and advanced analytics that aggregate and analyze ATM data to identify issues earlier and prioritize fixes to support higher availability. Together, managed services and analytics optimize cash levels, strengthen security and provide a comprehensive, web-based view of performance, ticket activity and system status, enabling smart, data-driven decisions. This investment positions VyStar to stay ahead of evolving member expectations by continuously improving self-service performance, security and personalization at scale. Stephanie Curtis, chief member experience officer at VyStar, said: "Delivering reliable, secure and convenient self-service options is critical to meeting the evolving expectations of our members, especially as they look for more personalized, digital-first choices and always-on access. With Diebold Nixdorf's Branch Automation Solutions managing and monitoring our fleet, we gain expert support from a trusted partner and more time to focus on delivering exceptional member experience." As part of the initiative, VyStar is upgrading its self-service network of more than 200 ATMs with DN Series(R) devices equipped with cash recycling capability and a multi-layered security approach that protects devices, transactions and data. VyStar is also leveraging Diebold Nixdorf's terminal software that provides ATM capabilities such as e-receipts, fast cash, language preferences, contactless card functionality and targeted, customized marketing. Diebold Nixdorf Advisory Services supported VyStar with a comprehensive ATM optimization strategy, providing tailored recommendations for each ATM based on features, functionality and alignment with the credit union's overall physical distribution and member experience strategy. Advisory Services also delivered a cassette optimization strategy that outlined both immediate savings opportunities and future benefits enabled by cash recycling. Cassette optimization for the DN Series ATMs enables VyStar to keep the devices stocked with the right mix of cash, minimizing downtime, reducing replenishment costs and improving availability for members. Chad Buckland, senior vice president, North America Banking at Diebold Nixdorf, said: "Financial institutions are looking for ways to modernize their self-service environments while improving efficiency and strengthening security. By continuing to expand its partnership with Diebold Nixdorf and adopting our comprehensive solution, VyStar is taking a strategic, data-driven approach to optimizing its ATM network, and it is well-positioned to improve ATM availability and security and enhance the member experience." About VyStar Credit Union VyStar Credit Union is the second-largest credit union headquartered in Florida, with 79 full-service branches across Florida and Georgia, more than 1 million members and assets of over $14 billion. VyStar is a major employer in the region with over 2,300 employees across the communities it serves. VyStar membership is open to everyone who lives or works in the 49 contiguous counties of Central to North Florida, 29 Georgia counties, as well as past and present military members and their families all over the world. Members benefit from convenient access to over 55,000 surcharge-free ATMs worldwide. VyStar has earned national recognition from Time Magazine, Fortune, USA Today and Forbes for excellence in financial services, innovation and customer service, reflecting its commitment to delivering value and exceptional experiences to members. For more information, visit vystarcu.org, and follow Theoutlookonline on Facebook, Instagram, X (Twitter), and LinkedIn. About Diebold Nixdorf Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes and transforms the way people bank and shop. As a leading global technology and services partner to many of the world's top financial institutions and retailers, its integrated solutions connect digital and physical channels for consumers conveniently, securely and efficiently. The company has a presence in more than 100 countries with approximately 20,000 employees worldwide. Visit www.DieboldNixdorf.com for more information. SOURCE Diebold Nixdorf, Incorporated This is a paid placement. For further inquiries, please contact PR Newswire directly.

VyStar Credit Union

Relationship Specialist 1

About the job