Amgen

Makes biotech medicines for serious illnesses

Associate Talent Lifecycle Delivery Services

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

Requires 3 to 6 years of experience in Tier 1 HR operations, case management, and Workday data administration.
Requires strong English verbal and written communication skills that are clear and concise.
Requires keen attention to detail and the ability to accurately process transactions and data.
Must be open to working afternoon shifts.

Responsibilities

Ensure inquiries are managed and customers are serviced according to service level agreements and local and global policies and procedures.
Act as a dedicated point of contact for staff, managers, and local HR customers.
Ensure HR transactions are processed according to global processes and compliance requirements.
Act as a designated subject matter expert in one or more expertise areas and support maintenance of the knowledge base.
Provide a tier 1 customer experience to stakeholders in accordance with service level agreements when initiating HR transactions.
Log and manage cases, escalations, and triage to tier 2 or tier 3 using the ServiceNow case management system.
Represent HR Connect to staff and provide training and presentations to staff, managers, and HR as needed.
Support and answer questions from staff and managers about global HR self-service tools, HR processes, HR systems, and HR policies.
Develop and maintain the knowledge database in collaboration with the knowledge management team.
Identify improvements and optimizations in tier 0 knowledge articles.
Troubleshoot complex system inquiries and identify solutions.
Support managers and HR with Workday transactions, data audits, and user acceptance testing.
Maintain data confidentiality and governance.
Create and run reports in Workday and ServiceNow.
Suggest improvements to policies and procedures between service centre sites and HR teams.
Represent HR Connect in global, regional, and local HR projects and system and process improvements linked to Workday, BRAVO!, and MAP performance cycles.
Build stakeholder relationships, collaborate, and share best practices across centres of excellence and HR teams.

Career Category

Human Resources

Job Description

Job Description

HR Staff Services is connecting staff, managers and local HR teams to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!

You will be responsible for providing global HR service center support.

Accountabilities:

Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures.
Act as a dedicated point of contact for our customers (staff, managers and local HR).
Ensure that HR transactions are processed according to global processes and compliance.
Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base.

Responsibilities:

Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions.
Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system.
Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR.
Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies.
Develop and maintain the knowledge database in close collaboration with the knowledge management team.
Identify improvements and optimizations in Tier 0 knowledge articles.
Be able to troubleshoot in more complex system inquiries and identify solutions.
Support managers and HR on workday transactions, data audits and UAT support.
Maintaining data confidentiality and governance.
Create and run reports in Workday and Servicenow
Suggest improvements on policies and procedures between service centre sites and HR teams
Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
Building strong stakeholder relationships, collaborate and share best practices across Coe's and HR teams.

Skills And Experience:

3 to 6 years’ experience in Tier 1 HR operations, case management and Workday data administration.
Strong English verbal and written communication skills that are clear and concise
Keen attention to detail and ability to accurately process transactions and data.
Open to work in Afternoon shifts

About the Company

Amgen

Makes biotech medicines for serious illnesses

Amgen develops and makes biologic medicines, which are drugs built from proteins and antibodies grown in living cells, for serious conditions such as heart disease, cancer, and bone loss. Its anemia drug Epogen, approved in 1989, became one of the biotechnology industry's first blockbuster medicines. Amgen grows these drugs in large tanks called bioreactors, and its products include the cholesterol drug Repatha, the bone-building drug Evenity, and the severe asthma drug Tezspire. It earns money by selling these medicines, mostly through large drug wholesalers that supply hospitals and pharmacies. Amgen was founded in 1980 and is based in Thousand Oaks, California.

Company size: 10,001+
Company stage: IPO
Headquarters: Thousand Oaks, CA
Founded: 1980

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