Eaton

Power management leader for electrical systems

Field Service Support Representative - Sales

Customer SupportPosted on Nov 12

Full-timeBudapest, HungaryNo salary listedIn-person

About the Job

Requirements

A bachelor's degree (BS/BA) from an accredited institution or an equivalent professional degree is required.
Customer service experience is required; experience in electrical, information technology, or telecommunications business is preferred.
An overall understanding of Eaton distributed electrical products and services is required.
Experience using sales and order-processing tools or customer relationship management systems such as SAP, Oracle, or Salesforce is an advantage.
The role requires analytical skills to manage customer databases with high reliability.
The role requires creative problem-solving, conflict-resolution, and prioritization skills.
Strong English capabilities are required; another European language is an advantage.
The role requires the ability to support other team members in addition to daily work.

Responsibilities

Provide pre- and post-sales administrative support to Field Sales and Field Service teams, including maintenance service administration, dispatching, product-related services, and managing product problems, warranties, and application assistance received by phone, email, or web.
Provide product, spare-parts, and service-selection assistance to customers, end users, field sales, IT channels, distributors, and resellers for the designated territory.
Develop service-related awareness and knowledge for internal and external customers, represent the company to customers, and partner with field sales to support and influence designated sales goals.
Administer all types of service-maintenance tasks performed by the field-services workforce using relevant databases and applications, keeping customer data up to date.
Meet the administrative requirements of field-service and field-sales teams and support sales targets for defined products and related service-maintenance contracts.
Understand customer needs, resolve them proactively, and identify solutions to non-standard tasks and queries.
Cooperate with service-sales, order-management, and technical-support teams to build and maintain extensive knowledge of their departments and processes.
Build an understanding of the distributed product portfolio and related services, with a focus on their impact on customers.
Detect and escalate problems or errors in the data for which the role is responsible.
Participate proactively in team-related tasks, including projects, events, visitor support, and additional tasks.

Desired Qualifications

Customer service experience in the electrical, information technology, or telecommunications business is preferred.
Experience using sales and order-processing tools or customer relationship management systems such as SAP, Oracle, or Salesforce is an advantage.
Knowledge of another European language is an advantage.

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here,
everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions,
making a tangible impact on the world. We empower our customers to manage electrical, hydraulic,
and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to
enhancing quality of life and protecting the environment with our innovative energy management
technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a
diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC
is the central hub for business services. It empowers seamless operations and drives exceptional
results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly
Workplace, ensuring an inclusive environment for all our employees.

What you’ll do:

The primary function of the role is to provide Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, dispatching, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.
The role also incorporates providing products / spare parts and service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory.
Develop service related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals.

• Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
• Meet the administrative requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Constant cooperation with service sales teams, order management and technical support teams in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
• Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer
• Able to detect and escalate problem or error with data that he/she is responsible for • Proactive participation in team related tasks (projects, events, visitors, extra tasks)

Qualifications:

Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

Skills:

Customer service experience preferably on electrical/IT/telecommunication business
Overall understanding of Eaton distributed electrical products and services.
Experience with usage of sales and order processing tools, CRM systems, such SAP, Oracle, Salesforce is a plus
Good analytical skills to manage databases of customer data with high reliability
Proficient in creative problem solving, conflict resolution, and managing priorities
Good communication skills
Able to support other team members besides daily work
Strong English capabilities (any other European language is an advantage)

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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