Technical Support Manager Aftersales

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Advansor is looking for a Technical Support Manager for Aftersales to become a part of an international team driven by delivering the best customer support

Are you passionate about securing high quality technical support and leading people?

Are you motivated by becoming a key employee in a successful company driving by climate actions? Then please read on.

Advansor designs and produces the world’s best sustainable CO2 climate solutions. We know CO2 by heart, and we have gained rock solid experience from designing and producing more than 16,000 racks.

We are looking for a Technical Support Manager to join us in Aarhus Denmark, and help us continue delivering world-class service and support to our customers.

Your role

You will play a vital role in leading our team of 6 Aftersales Engineers in our HQ in Aarhus and coordinating with our Aftersales Engineers outside Denmark. You will be responsible for ensuring that Advansor’s technical support, claim handling and commissioning coordination are delivered at the highest standard, driving both team motivation and performance. Your role will blend leadership and hands-on support to help keep our Aftersales dept. running smoothly and ensure customer satisfaction.

You will report directly to the Aftersales Manager, and your key responsibilities will include:

• Leading the Technical Support Team: Manage and guide the team at our HQ in Aarhus, keeping motivation and performance high while delivering consistent, efficient support.
• Ensuring High Availability: Maintain high availability and quick response times for technical support inquiries, including troubleshooting, claim handling, and technical issue resolutions.
• Coordinating Commissioning: Oversee commissioning coordination with the team and our customers world-wide.
• Optimizing Processes: Continuously improve daily operations, optimizing the technical support and claim handling processes for greater efficiency.
• Collaboration: Work closely with Customer support, Sales Engineering, R&D and Sales on Aftersales projects and help provide solutions to customer challenges.
• Customer Communication: Lead and support clarifications with customers on technical issues, ensuring effective troubleshooting and timely solutions.

Your background

To succeed in this role, we believe you should bring:

• Leadership Experience: Proven 5 years+ leadership skills, ideally from a similar technical or customer support management role.
• Technical Expertise: A degree in refrigeration, marine engineering, electrical engineering, or similar, with a strong understanding of refrigeration technology.
• Knowledge of CO₂ Systems: Experience with CO₂ as a refrigerant is an advantage, but we offer comprehensive training for you to master this technology.
• Organizational Skills: A proactive, structured approach with strong organizational and time management skills to manage multiple tasks simultaneously.
• Communication Skills: Strong communication skills, both verbal and written, in English (our corporate language). Danish is not required, and additional language skills are a plus.
• Customer-Centric Mindset: Ability to prioritize and handle several requests in parallel, with a sense of urgency to meet customer needs.

We offer

As part of Team Advansor, you will get to work with more than 350 competent colleagues of more than 35 different nationalities and join us in our mission: to design and produce the world’s best sustainable climate solutions. You will become part of a highly ambitious company that values a good working environment, diversity, and teamwork.

Please contact Michael Jensen, Aftersales Manager at [email protected] or by phone: +45 35 25 60 03 if you have any questions about the position or Advansor as a workplace.

Advansor is a part of Dover Corporation – please apply on Dover’s website

Sustainable CO2 climate solutions

As a market-leading manufacturer, we have designed and produced more than 20,000 CO2 systems for sustainable commercial and industrial cooling and heating around the world since 2006.

Many people associate CO2 with global warming. We’re cool with that. Literally. Because CO2 is the most climate-friendly refrigerant: It is non-toxic, non-flammable and does not affect the ozone layer or harm our drinking water. That is why we are ’cool with CO2’.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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