Sopra Steria

IT consulting, digital services, and transformation

Digital Shopfloor Support Specialist

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeKinston, NC, USANo salary listedIn-person

About the Job

Requirements

Proven experience supporting IT solutions and end users in a professional environment.
Strong problem-solving skills, including root cause analysis.
Experience writing technical documentation, such as business requirements documents and functional specifications.
Ability to engage in technical discussions with end users and translate business needs into requirements.
Good understanding of digital technologies and their application in the aerospace sector.
Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field.

Responsibilities

Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage.
Deliver training sessions and onboard new users to tools and processes.
Gather user feedback and contribute to defining and documenting evolution requests and enhancements.
Manage incidents and service requests using the IT service management platform, ServiceNow.
Monitor application performance and ensure timely resolution of issues.
Prepare regular status reports and maintain accurate project documentation.
Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders.

Desired Qualifications

Knowledge of aerospace composite manufacturing processes.
Familiarity with aerospace regulations, standards, and best practices.
Experience working with aerospace industry clients.
French language proficiency.

Job Description

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.

You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.

Key Responsibilities

Digital Shopfloor Support

Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
Deliver training sessions and onboard new users to tools and processes
Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
Manage incidents and service requests using the ITSM platform (ServiceNow)
Monitor application performance and ensure timely resolution of issues

Reporting & Documentation

Prepare regular status reports and maintain accurate project documentation
Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders

Qualifications

Required skills

Proven experience supporting IT solutions and end users in a professional environment
Strong problem-solving skills, including root cause analysis
Experience writing technical documentation (e.g., BRD, functional specifications)
Ability to engage in technical discussions with end users and translate business needs into requirements
Good understanding of digital technologies and their application in the aerospace sector
Knowledge of aerospace composite manufacturing processes is an asset
Familiarity with aerospace regulations, standards, and best practices is a strong advantage
Experience working with aerospace industry clients is preferred
Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field

Languages

English (required)
French (nice to have)

Additional Information

This position is offered under the VIE (Volontariat International en Entreprise) programme.

About the Company

Sopra Steria

IT consulting, digital services, and transformation

Sopra Steria provides consulting, digital services and solutions to help large organizations transform their business through technology. Its offerings cover strategy, systems integration, cloud, cyber security, software development, and managed services, designed to be delivered end to end—from assessing needs and designing a plan to implementing and operating IT systems. The company combines deep knowledge of many industries with a collaborative approach to tailor projects to each client and to deliver measurable, sustainable improvements in performance. Differentiators include its European scale (about 51,000 employees across roughly 30 countries), broad scope—from strategy to operation—and emphasis on practical outcomes that help clients stay competitive. The group’s goal is to put digital to work for its clients in a way that creates a positive, more productive future for all stakeholders.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1968

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