About the team

Online Ordering is DoorDash’s first software-as-a-service product: A white label online ordering platform that enables merchants to accept first party orders from their own customers straight from their website, with delivery and fulfillment powered by DoorDash.

The Online Ordering Design team is on a mission to empower merchants to easily and efficiently operate their business, grow sales, and build lasting relationships with their customers online and off.

Online Ordering is at a pivotal point of growth. We are expanding fast and defining the vision and strategy for the future of Online Ordering as we build our teams. We’re looking for designers who are excited to drive product strategy for a new product and build zero to one experiences. 

About the Role

As a senior product designer on the Online Ordering - Merchant Satisfaction team, you will own a new and exciting initiative in a growing suite of products allowing merchants to engage their customers across their digital ordering channels such as web and app. You will help merchants showcase their brand, increase sales, and nurture relationships with their customers across their digital channels.

We are still in an early stage, which means you’ll have opportunities to shape our culture and process from the ground up, and work on big, meaningful design problems. Your success requires being able to navigate low- and high-altitude work simultaneously, balancing short-term tactical experiments with longer-term strategic bets that will deliver transformational change for this product space. 

You’ll report to our Director of Merchant Design in our Merchant Design team in our Product Design org. This role is hybrid, working 2-3 days a week onsite and the rest working from home.

You’re excited about this opportunity because you will…

• Be motivated by early stage product development.
• Own the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
• Work on complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
• Deliver and refine clear storytelling around product needs and opportunities
• Create, collaborate, and refine flows, prototypes, and high-fidelity visuals

We’re excited about you because… 

• You have 5+ years of work experience and a portfolio showcasing your ability to maintain a high bar for craft at scale. You have experience leading new initiatives and achieving success in a team environment.
• You see yourself as a 0-1 designer who specializes in validating market fit for brand-new products. You can propose creative concepts and seamlessly transition to alternative plans.
• You are passionate about driving product strategy and vision for new product areas 
• You skilfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions
• You value high quality well crafted visual design, and care about the details

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey