Full-Time

Customer Success Manager

Ramp

Ramp

501-1,000 employees

Comprehensive finance platform for corporate card management, bill

Data & Analytics
Financial Services

Senior

New York, NY, USA

Required Skills
Sales
Communications
Requirements
  • Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed
  • Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
  • Proven track record of exceeding quota and/or outperforming key target metrics
  • Ability to anticipate customers' needs and position product solutions accordingly
  • High adaptability and ability to thrive in a fast-paced environment
Responsibilities
  • Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp's functionality and best practices
  • Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
  • Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed
  • Become an expert in the full range of integration and configuration options for Ramp's suite of products
  • Partner closely with the product team to ensure customer feedback is reviewed and prioritized
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Ramp is a comprehensive financial platform that streamlines corporate expenses, bill payments, and accounting automation, saving businesses time and money, with users reporting an average 3.5% more savings and 8x faster book closing. As the fastest-growing corporate card and bill payment platform in America, it serves a diverse range of clients from startups to global enterprises, and was named Fast Company’s 2023 Most Innovative Company in North America. The company's commitment to modernizing finance operations is evident in its user-friendly interface and responsive customer service, which have been praised for eliminating manual work and reducing human errors.

Company Stage

Series D

Total Funding

$1.7B

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

61%

1 year growth

72%

2 year growth

184%

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.