Analyst 1 Business Process Transactions

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering – Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Plan Services & Operations Specialist plays a key role in supporting complex retirement and annuity operations, including plan audits and reporting, financial reconciliation, complex service resolution, complaint research, and fraud-related matters. This role is essential to maintaining the integrity and accuracy of plan servicing activities, ensuring that operational issues are identified, researched, and resolved in accordance with established procedures and requirements.

In this position, you will apply strong analytical skills, attention to detail, and sound judgment to independently investigate and resolve a wide range of servicing requests. You will work across multiple systems and documentation sources to identify discrepancies, partner with internal business areas and plan administrators, and contribute to special projects and process improvement initiatives that strengthen controls and consistency across Plan Services.

Essential Job Functions:

  • Research and resolve complex plan servicing requests involving participant, contract, transaction, and financial activity

  • Review information across multiple systems and supporting documentation to identify discrepancies and determine appropriate resolution

  • Perform financial and transactional research and reconciliations as needed

  • Partner with internal business areas, plan administrators, and other stakeholders to resolve outstanding service issues

  • Maintain complete and accurate documentation of research, findings, actions taken, and resolution

  • Manage multiple requests and priorities while meeting established service expectations and deadlines

  • Identify opportunities to improve processes, strengthen controls, reduce rework, and promote consistency across Plan Services

  • Support operational initiatives, process improvements, and special projects as assigned

  • Engage, as needed, in Plan Audit and Plan Reporting activities, including research, reconciliation, documentation, tracking, and responding to requests for plan-level information

  • Perform other duties and responsibilities as assigned based on business and operational needs

Basic Qualifications:

  • FINRA Series 6 registration required

Other Qualifications:

  • Experience within retirement services, annuity operations, plan services, financial services, or a related operational environment

  • Knowledge of retirement plans and/or annuity products

  • Experience researching and resolving complex plans, transaction, and financial servicing matters

  • Strong analytical, research, reconciliation, and problem-solving skills

  • Demonstrated attention to detail with a strong focus on accuracy and quality

  • Ability to work independently, exercise sound judgment, and take ownership of issues through resolution

  • Strong organizational and time-management skills with the ability to effectively manage competing priorities

  • Strong written and verbal communication skills

  • Experience collaborating with internal business partners, plan administrators, or other external stakeholders

  • Proficiency with Microsoft Excel and other Microsoft Office applications

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.