Senior Support Engineer
$51.9k - $132.4k/yr+ Bonus + Equity
Senior
Abilene, TX, USA
In PersonDomestic or international travel may be required for repair-center launches.
Hardware EngineeringHardware Validation & Testing
About the job
Requirements
- Experience diagnosing, troubleshooting, repairing, and validating NVIDIA, AMD, and future-generation AI compute hardware, including Compute Trays.
- Ability to perform hardware failure analysis, root cause investigation, engineering observation reporting, and repair validation using dedicated CDU test infrastructure.
- Ability to partner with Development, Manufacturing, Supply Chain, Quality, and Global Product Engineering to investigate systemic hardware issues and implement corrective actions.
- Ability to provide technical support for complex hardware issues and remote troubleshooting through a global operations support queue.
- Ability to support new repair-center launches through knowledge transfer, technician training, operational readiness, and travel to domestic or international sites.
- Availability to participate in weekend coverage and on-call rotations for critical operations and customer events.
- Ability to meet established repair turnaround-time, throughput, and quality objectives while maintaining detailed repair documentation and service records.
- Ability to prioritize multiple repair needs and respond to critical customer issues, surge events, and changing business demands.
Responsibilities
- Diagnose, troubleshoot, repair, and validate NVIDIA, AMD, and future-generation AI compute hardware, including Compute Trays, using standardized repair and validation processes.
- Execute functional validation using dedicated CDU test infrastructure before returning repaired hardware to production.
- Perform advanced hardware failure analysis and root cause investigation, and prepare engineering observation reports to improve reliability, diagnosability, and repair effectiveness.
- Partner with Development, Manufacturing, Supply Chain, Quality, and Global Product Engineering to investigate systemic hardware issues and implement corrective actions.
- Serve as the primary technical resource during coolant leak events, coordinating with field technicians to assess hardware condition, support containment, and document engineering observations.
- Participate in new product introductions and platform readiness activities, helping develop repair procedures, validation processes, and operational standards.
- Provide technical support through the Global Operations Technical Support ticket queue, assisting with complex hardware issues and remote troubleshooting across repair centers.
- Support launch activities for new repair centers, including knowledge transfer, technician training, operational readiness, and travel as business needs require.
- Participate in weekend coverage and on-call rotations for critical business operations and high-priority customer events.
- Deliver safe, high-quality repairs while meeting turnaround-time, throughput, and quality objectives.
- Maintain repair documentation, engineering observations, service records, and knowledge articles to support continuous improvement and engineering feedback.
- Identify recurring hardware failure trends and recommend improvements to repair processes, tooling, diagnostics, automation, and operational workflows.
- Collaborate across Repair Operations, Development, Manufacturing, Supply Chain, Quality, and Engineering to resolve technical issues and improve product serviceability.
- Build and maintain technical expertise on Oracle AI infrastructure, current and future GPU platforms, repair methodologies, diagnostics, and test systems.
- Share knowledge, mentor colleagues, and contribute to continuous improvement and operational excellence.
- Help standardize repair processes, operational best practices, and training materials across regional and global repair centers.
- Exercise sound technical judgment, ownership, and accountability while working independently and collaboratively in a mission-critical repair environment.
About the company
Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.
Company Size
10,001+
Company Stage
IPO
Headquarters
Austin, Texas
Founded
1977
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Simplify's Take
What believers are saying
- Cloud infrastructure sales grew: Oracle reported $7.4 billion quarterly revenue, up 121% yearly, in September 2026.
- Employees build transferable skills: Oracle offers free product certifications and access to Coursera, O'Reilly, and LinkedIn Learning.
- Existing licenses create repeat business: Oracle sells annual technical support covering software updates, fixes, and assistance.
What critics are saying
- Expansion consumes cash: Oracle reported negative $5 billion free cash flow for its August 2026 quarter despite profitable operations.
- Job security faces active restructuring: Oracle's September 2026 filing added $700 million to a plan centered on employee severance.
- Future datacenters lock in costs: Oracle's September 2026 filing lists $288 billion of future lease commitments, typically lasting 15-19 years.
What makes Oracle unique
- Its database runs inside rival clouds: Oracle delivers native database services in AWS, Azure, and Google Cloud datacenters.
- Global expansion keeps one rate card: Oracle charges the same OCI service prices across regions, including government clouds.
- Hardware participates in database work: Oracle's Exadata storage servers process data-intensive queries alongside specialized database servers and networking.
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Benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance