Temporary Case Manager - Behavioral Health Services

Job Description

JOB SUMMARY

Provides direct client services by screening for program eligibility, maintaining close contact with clients, coordinating recovery support services, and linking them with community resources.

MINIMUM QUALIFICATIONS

Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Social Sciences, Criminal Justice, or an equivalent combination of related education and experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.ESSENTIAL FUNCTIONS

• Screens clients for eligibility, orients clients to the program, assists clients in establishing their recovery service plan, and conserves the client’s limited benefit by ensuring proper budgeting of funds.
• Maintains current client contact information and schedules at least bi-monthly contact with the client through face-to-face or electronic means.
• Supports clients in making informed, independent choice of service providers.
• Acts as a client advocate.
• Links clients with existing community resources and tracks use of services authorized through vouchers; extends or shortens voucher authorization to maximize their recovery capital.
• Monitors the effectiveness or recovery support services; verifies that authorized services are being utilized; authorizes additional services as needed; ascertains client satisfaction; documents case record and continues to evaluate if services are appropriate.
• Communicates client progress, needs, and program engagement status with treatment providers and agencies, parole and probation officers, case managers, and other community entities.
• Conducts outreach to community agencies to develop partnerships in order to increase program referrals and efficiency.
• Facilitates and attends meetings with community partners to discuss program progress, develop strategies to improve and expand program, and coordinate services across agencies.
• Ensures compliance with federal, state, and county grant requirements.
• Trains providers to accept and bill for vouchers in the electronic voucher management system.
• Reviews billing records, case management notes, and logs for discrepancies
• Performs administrative tasks, such as filing, answering phones, and greeting clients and visitors.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Office technology
• Social science fundamentals
• Individual, family and community dynamics in regard to alcohol and drug misuse
• Records retention policies and procedures
• Federal Confidentiality Regulations

Skills and Abilities to:

• Communicate clearly and effectively, verbally and in writing, with individuals and groups
• Ability to work in a fast-paced environment and coordinate multiple tasks efficiently
• Ability to quickly respond to program changes and incorporate new knowledge into daily work activities
• Maintain cooperative working relationships with those contacted in the course of work activities
• Relate effectively with individuals and groups from varied backgrounds
• Act independently when appropriate
• Effectively apply general principles to specific situations
• Meet with clients in both office and community settings
• Coordinate and present at client, provider, and community meetings, including jails, prisons, and residential treatment facilities
• Maintain client files, records, and reports
• Apply analytical problem solving and make sound judgments and decisions
• Perform effectively in stressful situations
• Utilize relevant technology including all aspects of the voucher management system

TEMPORARY POSITIONS:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month. 

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.